Event Support Director - Summit Bechtel Reserve
statewide, WV
About the Job
| Direct Report | Event Specialist |
| Employee Profile and Desired Traits | ● High level emotional intelligence ● Active in team dynamics, conflict prevention/resolution, and identifying customer needs ● Cheerful attitude and servant leadership disposition ● Dedicated customer service and people oriented ● Adaptability in a fast-paced environment with ability to learn and develop hard and soft skills ● Ability to interact with men and women of all ages and maturity levels of staff/customers |
| Duties & Responsibilities | ● Lead the event team by reading and executing "Run of Shows" precisely ● Lead others, provide feedback, maintain inventories, and prepare after action reports ● Take responsibility and work independently to manage events in Event Specialist absence ● Preparing and providing services for events such as: meetings, banquets, weddings, concerts, etc. ● Setting up and tearing down tables, chairs, linens, flatware, glassware, dinner and drink buffets ● Serve food and beverages to guests in a timely and courteous manner ● Collaborating with culinary team and other staff to ensure seamless event execution ● Maintain professionalism and service by anticipating and responding to guest needs promptly ● Ensure cleanliness and organization of banquet areas before, during, and after events ● Consistently adhere to dress code. ● Maintain a clean, organized, inspected, neat, and safe working area ● Other duties or projects as assigned by SBR leadership ● Abide by policies and procedure outlined in the SBR staff handbook |
| Qualifications & Training | ● 18 years of age or older ● Required: Experience in events/banquets and strong time management and prioritization skills ● Required: Ability to stand for long times and lift/carry items such as linens, trash, and plates ● Can read at an 8th grade level ● Ability to show up on time and work entire shift ● Ability to use Microsoft Teams daily for work related communication and coordination ● Be or become a registered member of Scouting America |
| Performance Results | ● To provide excellent customer service to our guests, creating repeat customers ● To adhere to the high customer service standards set forth by SBR. |
| Physical Requirements | ● Up to 14 hours a day of either standing, walking, hiking, and the ability to lift 50 lbs. ● Can pass the physical exam and approved for SBR height and weight requirements HERE |
| Uniform | Summit staff uniform | Housing | 10x12' Platform Tent; Staff Camp | Expected Working Hours | 45 - 55 |