Event Manager - Eylan

Events Manager Eylan Restaurant

Who We Are:

At the heart of our endeavor lies a commitment to honesty and integrity, reflected not only in the sourcing of our ingredients but also in the warm, genuine service provided by our team. We are dedicated to creating memorable dining experiences that celebrate the essence of India’s food culture. We unite people through the celebration of a remarkable cuisine, fostering genuine human connections over a shared love for soulful food, wine and spirits.

We seek colleagues and leaders who embody:

Respect: regard for feelings, rights, traditions & efforts of others

Right Intentions: a mental commitment to act with good will and compassion

Integrity: being honest; having a strong set of moral and ethical principles that are consistently followed

Inclusivity: equal access to opportunities and resources

Professionalism: conducting oneself with responsibility, integrity, accountability, and excellence

Authenticity: being genuine, real

Empathy:understanding, being aware of and sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another

We seek colleagues and leaders who act based on:

Critical Thinking: the process of analyzing and evaluating information to make a judgment

Congruent Communication: consistency between actions and words

Unwavering Standards: uncompromising quality, consistency and authenticity

Curiosity:  a strong desire to know and learn

Job Title:Events Manager

Department:     Front of House

Position Status:  Regular Full-Time

Classification: Non-Exempt

Reports To:      Dana Katzakian, COO

This job description reflects the general level and nature of the job. It is not intended to be all inclusive.

The Events Manager will manage event inquiries and bookings, manage reservation inquiries and assist in event set up and execution as needed. Increasing the events and catering business through outreach and networking, while also creating systems to streamline the booking process and event communication with FOH & BOH teams will be the primary focus for the events manager. The Events Manager will report to the Copra General Manager.

PRIMARY DUTIES/RESPONSIBILITIES

• Extend inclusive, professional hospitality to guests and fellow employees alike

• Respond to all event and catering inquiries with a sense of urgency

• Use Tripleseat to keep accurate records of inquiries and bookings and their status, process event payments and produce BEOs for BOH and FOH management and staff

• Convert all leads to create a guest database 

• Set reminders to follow up on all leads to whom you have sent private dining information and note any reason given for bookings that have been turned down

• Track local events to forecast potentially busy event periods and do outreach as needed

• Be present for restaurant buyouts as the primary contact for the guest and to assist in orchestrating the event

• Communicate through BEOs and in person in a clear and timely manner about all upcoming events and catering orders and any last-minute changes or requests

• Maintain a strong knowledge of food and beverage menus

• Think strategically about how to leverage revenue through menu formatting and pricing

• Provide regular feedback to the kitchen, bar and service teams on the success of dishes/drinks and where there is room for efficiencies

• Meet weekly with the kitchen team to communicate bookings and prospects 2-4 weeks out

• Work with FOH managers to find the most efficient ways for event execution while maximizing revenue

SECONDARY RESPONSIBILITIES

• Attend weekly manager meetings

• Learn the reservation software to understand the flow and turn expectations to effectively book large parties

• Meet large party/event hosts on arrival and observe large parties periodically to better understand the execution and opportunities for improvement

• Do event and catering outreach as guided by the COO and ownership

KNOWLEDGE/SKILLS/ABILITIES - REQUIRED

• Must be authorized to work in the United States

• Current Food Handler and Unlawful Harassment training certificates

• Excellent interpersonal relations and communication skills

• Genuine sense of hospitality, provides exemplary customer service

• Proficient with various software applications including Instagram, Facebook, Microsoft Office and Google Suite

• Strong typing and computer skills

• Ability to read and write in English

• Ability to use critical thinking and maintain an even temperament under pressure

• Good time management and ability to effectively prioritize and multitask

KNOWLEDGE/SKILLS/ABILITIES - PREFERRED

• Experience in an hourly and/or managerial role in FOH restaurant operations

PHYSICAL REQUIREMENTS

The physical requirements listed are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sit and do computer work for up to 8 hours per day, five days per week

• Occasionally engage in physical activity including walking, standing, twisting, sitting, bending,

lifting, reaching, stooping, and wiping

• Stand and move throughout the restaurant and kitchen

• Add, subtract, multiply, and divide in all units of measure, using whole numbers,

common fractions, and decimals 

• Interpret and follow a variety of instructions and procedures furnished in - written,

oral, diagram, or schedule form

• Work under pressure with changing, ambiguous priorities.

• Auditory and visual skills – Specific vision abilities required by this job include

close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Ability to work additional hours or shifts occasionally at the last minute.

EXPECTED HOURS OF WORK:

Work hours will be between the hours of 9am – 8pm, Monday to Saturday, 5 days per week, approximately 40-50 hours per week. Exact days and hours may vary based on business needs.  Some nights and weekends will be required.

COMPENSATION:

Salary $68,640 + 4% Commission

100% Kaiser Silver Plan Covered

401k + 2% Match