Event Manager| Kay Bailey Hutchison Convention Center - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Overview:

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer and lessee satisfaction and experience.

 

This role will pay a salary of $60,000 to $75,000.

 

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

 

job expires 5.18.24

About the Venue:

This position is based at our Kay Bailey Hutchison Convention Center. The Kay Bailey Hutchison Convention Center Dallas (KBHCCD) is one of the largest convention centers in the nation. Every year it welcomes over a million visitors attending major national and international conventions, meetings, concerts, athletic competitions, auto shows, and more. Located in the heart of downtown Dallas, the KBHCCD has been and continues to be a fixture in the Dallas skyline offering 1 million square feet of exhibit space, three ballrooms, 88 meeting rooms, 1,750-seat theater, and a 9,816-seat arena. The award-winning facility is connected to a 1,001-room hotel via skybridge and is adjacent to two Vertiport landing pads. You can learn more about our venue here: http://www.dallasconventioncenter.com/

Responsibilities:

• Acts as primary client contact during all phases of event management, ascertain client requirements for event set-up, security, ticketing, etc. to ensure event runs as requested.
• Directs, supervises Event Services Staff, to include Ushers, Ticket Takers, Security Personnel, EMT’s, F&B & Guest Service Personnel, and outside contractors/3^rd party vendors.
• Lead site visits with clients for all assigned events.
• Initiate and distribute required paperwork to communicate client requirements to appropriate facility Departments.
• Ensures facility rules, regulations, policies and procedures are enforced and adhered to.
• Anticipate problems and develop appropriate solutions. Investigates, analyzes and solves operations problems and complaints.
• Assists in inventory, order and maintenance of Event Services equipment.
• Prepares work-orders, event lay-outs, and post event notes for each event.
• Provide clear, concise, and timely communication of directives to department staff.
• Inspects completed work for conformance to standards.
• Observe and submits maintenance request orders for repairs and damages.
• Act as point of contact for events and provide clients with updates as necessary for each event.
• Monitor the compliance of standard operating procedures of the Event Services Department.
• Work with relevant departments to ensure the prompt invoicing of clients.
• Maintain safe, secure, and sanitary working conditions and leave work area in a clean and orderly fashion.
• Abides by all Human Resources Policies and Procedures.
• Serves as Manager on Duty as required during scheduled events.
• Other duties as assigned.

Qualifications:

• Bachelor’s degree in Hospitality, Management, Business, or related field, plus (3) three years of managerial experience in a convention center sector or equivalent combination of education and experience preferred.
• Work independently exercising judgment and initiative with minimal supervision.
• Maintain an effective working relationship with employees and others encountered through the course of employment.
• Excellent organizational, planning, and interpersonal skills.
• Good oral, written and computer skills.
• Ability to prioritize multiple projects.
• Ability to demonstrate problem-solving and communication skills.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Remain flexible and adjust to situations as they occur.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Operate standard office equipment and personal computer using MS Windows, MS Excel, MS Outlook, MS Word.
• Must be able to stand or walk for the duration of the shift and must be able to carry and lift according to industry standards.
• Supervisory experience required.
• Ability to work long and irregular hours that may vary to functions and may be include day, evening, weekends and holidays.
• Professional presentation, appearance and work ethic.
• Certified Meeting Professional (CMP) preferred.
• Experience in event management software (Ungerboeck) preferred.

 

Strengthened by our Differences. United to Make a Difference.:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.