Event Day Server | Part-Time | Subaru Park - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

The Server, Field Level - Event Day will deliver exceptional hospitality to guests in a fast-paced, high-volume environment during all MLS Home matches at Subaru Park. This is an event-based position, requiring flexibility and a focus on providing top-notch food and beverage service. The role involves ensuring that all guest needs are met efficiently and professionally throughout the event, while maintaining a clean and organized service area. There are typically 18-25 events per year, including all MLS Home matches and other events, making this a dynamic and engaging opportunity.

 

This role pays an hourly rate of $14, plus tips.

 

Benefits for PT roles: 401(k) savings plan and 401(k) matching.

 

This position will remain open until April 25, 2025.

About the Venue:

Subaru Park, located in Chester, PA, is the proud home of the Philadelphia Union, the city’s Major League Soccer (MLS) team. As a premier sports and entertainment venue, Subaru Park hosts the Philadelphia Union home games and various other events throughout the year. The 2025 MLS Home Opener will take place on March 1st, and the season runs through October/November of this year.

Working at Subaru Park provides a unique opportunity to be part of the action and support the Philadelphia Union, all while delivering exceptional service to fans in the vibrant, energetic atmosphere of the stadium.

Responsibilities:

• Gathering Required Items: The server is responsible for collecting all necessary items and supplies needed for their shift, including but not limited to menus, service carts, beverages, utensils, napkins, drinkware, and other event-specific materials. This ensures they are fully prepared to provide seamless service throughout the event.

• Event Space Setup: Prior to guest arrival, servers assist in setting up the event space, which includes arranging tables, chairs, linens, and place settings, ensuring all areas are clean, organized, and ready for service. They also ensure food and beverage stations are properly stocked and aligned with event specifications.

• Customer Service & Interaction:

  • Maintain friendly and professional contact with guests, anticipating and meeting their needs.
  • Handle social interactions with guests, ensuring their experience is enjoyable.
  • Respond to complaints or inquiries from customers in a professional and courteous manner.

• Operational Tasks:

  • Maintain inventory of both food and beverage stations.
  • Keep event areas and front-of-house staging areas tidy and organized.
  • Ability to work independently during slower periods.

• Safety & Cleanliness:

  • Maintain strict sanitation standards, ensuring all service areas, food stations, and equipment are clean and safe for guest use.
  • Follow safety protocols and help maintain a clean and safe work environment.
  • Adhere to all health and safety regulations while handling food and beverages.

• Attendance & Punctuality:

  • Must be punctual and demonstrate consistent attendance.

Qualifications:

The ideal candidate will have the ability to multi-task effectively and prioritize work while maintaining a strong attention to detail to ensure all tasks are completed accurately and efficiently. Excellent communication skills in both oral and written English are required, along with a solid understanding of basic arithmetic (addition, subtraction, multiplication, and division). A customer-focused, positive, and professional attitude is essential to provide exceptional service and foster strong relationships with guests and team members.

• Availability: Must be available to work ALL scheduled events, including nights, weekends, and select holidays.
• Experience: Minimum of one (1) year of work experience in catering, events, banquets, or restaurants preferred. Equivalent experience may be considered.
• Education: High School diploma or equivalent GED strongly preferred. Equivalent experience may be substituted.
• Age Requirement: Must be at least 18 years of age to serve alcoholic beverages.
• Certifications: RAMP Certification (Responsible Alcohol Management Program) is required.
• Interpersonal Skills: Excellent interpersonal skills with a friendly, positive attitude toward co-workers, managers, volunteers, and guests.

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Physical Requirements & Flexibility:

• Standing and Walking: Must be able to stand and walk for extended periods (up to 6 hours) during shifts, ensuring the efficient delivery of service and maintaining event areas.

• Lifting and Carrying: Ability to lift, push, pull, and carry heavy objects (up to 50 lbs), and perform tasks that require bending, stretching, twisting, or reaching with arms, legs, and body.

• Endurance and Stamina: This role requires physical endurance and stamina to support event setups, guest interactions, and general operational tasks throughout the venue.

• Outdoor Work Environment: Comfortable working in an outdoor setting during all weather conditions, including rain, heat, or cold, as necessary for event service and coordination.

• Flexible Schedule: Must be able to work a flexible schedule, including nights, weekends, and select holidays.

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.