Event Customer Service - Hospitality Background at Coastal Connections

We are a premier marketing and sales firm, with its fundamental strength being its innovation, creativity and dedication to creating premium advertising campaigns. Our Customer Service Representative team provides our customers with the opportunity to promote them, leaving an everlasting impression of distinction and quality. Our Customer Service Representative team works in an energetic atmosphere and we believe much of the success of our phenomenal growth is our commitment to developing our employees’ potential. We are proud to build our Customer Service team with upbeat, talented, motivated people, who will continue to uphold our mission of being a market leader through innovation and servicing our customers with extreme dedication.

Customer Service Representative Responsibilities:

• Key player in the communication and completion of the enrollment process with other departments; liaison between Sales, customer service, advertising
• Utilize our personal customer service approach to interact with customers directly and ensure that they always have a knowledgeable and friendly resource to answer any questions
• Assist the sales team by providing top-notch customer service to current and potential customers to help increase weekly and monthly sales goals
• Responsible for the accuracy of all the data during customer renewal or acquisition enrollment processes
• Attend meetings in person and via Zoom to increase client knowledge and drive sales