EV Coordinator - Propark Mobility
Bellevue, WA
About the Job
Park your career here, with Propark Mobility!
EV Charging Coordinator
Salary Range: $80,000 Commensurate with Experience, plus Incentive Bonus Potential
Work Modality: In Office
Schedule: Full-time, Monday - Friday
Location: Tech Campus - Bellevue, WA
The Admin position will be ensuring the operational emails, incoming/outgoing tickets, and documentation for the EV charging team is up to date and organized.
They will collaborate with multiple stakeholders throughout a portfolio to assist in creating program standards while supporting the operation needs of the EV Charging team.
Applications will be accepted until job is closed.
Responsibilities include, but are not limited to:
- 100% support of the ev-charging-team alias
- Answering daily emails related to customer support. This includes
- Assisting clients with setting up their EV Charging account
- Escalating emails related to station errors to the EV Charging Managers and Suppliers
- Resolving basic EV charging questions for users
- Assignee for all incoming/outgoing EV charging tickets through internal database
- Answer user support tickets assigned to the EVC team
- Follow up on active tickets
- Resolve/Close tickets assigned to the EV charging team
- Create ticket requests for operational needs
- Create ticket/work order for electrical team to service EV stations
- Upkeep the EVC team’s electrical team tracker
- Distribute incoming support emails from station supplier to the electrical tracking sheet
- Create + Track tickets for station damages
- Ensure Station Supplier’s open/completed cases are received weekly
- Support Station supplier technician with troubleshoot issues
- Manage distributing/receiving of physical EV charge cards. This includes physically mailing cards to other vendor suppliers or employees as well as tracking them through the dashboard.
- Follow up with Managers for a briefing/overview of the goals for the day on a daily basis
- Track down vehicle owner information for Parking Enforcement when requested through the dashboard
- Research asset history to see if there are any previous station issues
- Escalate any concerning issues to the EV Charging Program Managers
- Support station maintenance for the Distributed Offices
- Update EV landing and etiquette pages with any new or improved information
Ideal Experience:
- This position is responsible for multiple locations accross their assigned portfolio with oversight for all aspects of the operation, including shuttle fleet management, self-parking, and valet services, as well as overseeing your designated area's teams. The ideal candidate will have previous parking industry experience, with a hospitality focus also being a top assett.
- Progressive management experience with multi-teams front-line employee oversight
- Established experience with scheduling and payroll is a plus
- Bachelor’s degree with a concentration in business is helpful but not required.
Skills and Abilities we are searching for:
- You have 3-5 years of proven leadership in the hospitality and/or parking industries.
- Your operational and financial acumen are outstanding, and you are able to share and coach your leaders in these areas.
- You use your impeccable conversational and written communication skills to develop lasting relationships with clients, colleagues, and staff.
- You see a challenge as an opportunity and ready to “charge the hill” to lead your team to new heights
- Your education includes a bachelor’s degree or the equivalent in work experience
- You know your way around a computer and will have no problems with revenue control equipment, payroll systems, or the Microsoft Office suite.
What We Offer: Compensation and Benefits:
- Fantastic opportunities for career growth - we always look to promote from within first!
- Free Parking!!*
- Competitive salary that is commensurate with experience, plus incentive bonus potential.
- Very generous time off allowances - holidays, vacation, wellness and an extra day off for your birthday!
- Priority driven culture that is supportive, engaging, empowering and celebratory.
- A company that values diversity, inclusion, and belonging.
- The ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.
- Learning opportunities through our internal training program - Propark Think
- Phenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!
- Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
Who We Are:
We make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.
Propark Mobility is an industry leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size!
Are you ready to park your career here? We have lots of opportunities ahead!
As Area Manager, you will:
- Provide exemplary leadership and development to your teams.
- Provide support and guidance to supervisors and managers in handling customer service issues and day-to-day operational needs.
- Develop and maintain lasting, mutually productive client relations and attend client meetings.
- Review management reports and client statements on a consolidated basis to ensure actual financial results meet both corporate and client budgeted expectations.
- Review performance metrics, forecasts, and KPIs, analyze trends, and work with senior managers and/or the corporate office to maximize performance.
- Work with both the regional teams and corporate to prepare annual budgets to ensure that a proper plan for the generation of revenues, allocation of staff, and operating expenses are established for the fiscal year.
- Perform other tasks as developed and assigned by company management.
Are you ready to park your career here?
Apply today!
We can't wait to meet you!
*** Free parking while working at your assigned Propark location(s).
Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.