Estates Director of Residences South Tower - Estates at Acqualina

WE PREPARE, INSPIRE, EMPOWER, ENTRUST IN YOU! JOIN OUR DREAM MAKER CULTURE ©

We are committed to invest in our people to develop a happy and prosperous future. We support you every step of the way in your career journey and offer benefits and unique learning and development opportunities that include:

Competitive Wages • Medical, Dental, Vision Insurance • Life Insurance • 401K Program • Paid Holidays and Vacation • Outstanding Recognition and Awards Program • Effective Training Programs • Tuition Reimbursement • Complimentary Parking and Meals in Dedicated Employee Restaurant • Preferred Pricing on Food and Beverage, Spa Treatments and Retail Purchases • Management Programs to Progress on Your Career Journey • Health and Wellness Fairs

SUMMARY OF STATEMENT OF POSITION 

Responsible for overseeing all aspects of operations of the Estates at Acqualina South Tower residential services.

RESPONSIBILITIES

Worked closely with Management Company, Board of Directors, Developers, Construction, and Legal Teams on all building and service requirements and ensure that all condo assn. document requirements are in place. Assist will all building purchase requirements and facility management concerns and opportunities. Implement 5 star culture and brand standards in both facilities and service delivery. Hire exceptional team members who are well trained, team orientated and capable of exceeding residents’ expectations.  Develop a relationship with unit owners ensuring harmony and positive outlook.

Administrative          

      1)   Develop, monitor and administer all functions of Community Association Management in accordance with Florida Statutes, Chapter 718, and the Association's Condominium Documents.

      2)   Maintain records of contracts, services, Unit Owner files and Association meetings.

      3)   Monitor legal and insurance conditions for the Association.

      4)   Maintain proper staffing requirements.

      5)   Implement and enforce Rules & Regulations of the Association.

      6)   Accept bids for contracts on behalf of the South Tower Association.

7)   Perform any other permitted assignment as directed by the Board of Directors and RVP.

8)   Ensure all Unit Owner notifications are sent out in a timely manner. 

Financial

1)   Oversee and monitor all bookkeeping operations.

2)   Develop and prepare the Annual Budget for the South Tower.

3)   Comply with the guidelines of the Annual Budget.

4)   Monitor the collection of the Maintenance Assessment Payments.

5)   Verify, monitor and approve Accounts Payable.

6)   Take appropriate action to ensure the timely collection of all past due accounts.

7)   Review monthly Financial Statement.

8)   Ensure all contracts are up to date and follow proper Acqualina requirements

9)   Ensure all COI’s are up to date for any vendors used in contracts and for other items

10) Monthly P&L Recap to RVP and CFO for approval prior to sending to Board

Operations

• Oversee supervision of all Condominium services, ensure complete knowledge of building infrastructure, equipment, maintain requirements, warranties etc.
• Ensure compliance on all vendor agreements (IT, Cleaning Company, Elevator Company, Valet Parking, Pool & Beach, Pest Control, Landscaping, Window Washing, etc...) for South Tower and work with Master Director on all related crossover items
• Provide orientation to new Residents and Team Members. Meet all residents and maintain exceptional relationship with them.
• Ensure Safety procedures are in place.
• Guide and assist the Board of Directors in complying with various requirements of Association Management as set forth by Florida Statutes, Chapter 718.
• Attend all meetings of the South Tower Board of Directors.
• Ensure Resident Services such as Daily Breakfast, Juice Bar, Fitness Center, Spa, Pool Grill, etc. are at the 5 star experience level.
• Prepare Critical Path on strategic assignments and present to RVP & GM.
• Assist with New Hire Orientation as needed.
• Prepare Monthly Managers Report with other Directors for one comprehensive report.
• Ensure Daily Handover is communicated to key executives.
• Hold Daily Pre-Shift Meetings.
• Be well versed on the building technology platforms to include music program, BuildingLink system, Crestron, Lighting ,etc.
• Prepared HR documentation such as organizational chart, comp set pay rate comparison, job descriptions, uniforms, reviews and schedule/attend regular meetings with Acqualina HR Department.
• Implement Employee recognition programs.
• Implement WOW stories and ensure all resident preferences are in Vertilinc or designated building management system.
• Be present at Breakfast, Grill, Events, and on weekends as well as holidays when needed.
• Attend all Forbes Training sessions.
• Enforce the Rules and Regulations.
• Ensure the property is maintained in the highest standards without compromising the budget.

REQUIREMENTS

1)   Must have Community Association Manager's License issued by the State of Florida Department of Business Regulation. (Real Estate License and Construction Development background is an asset but not a requirement.)

2)   Must possess excellent interpersonal skills.

3)   Must have excellent command of the English language plus equally good writing skills.

      4)   Must have Residential Property Management background.

      5)   Must have previous supervisory experience with a minimum staff of twenty-five (25).

AUTHORITY/SUPERVISION

• Responsible for the supervision of staff and the timely coordination of work within the framework of company polices.
• Must maintain complete knowledge and delivery of Acqualina Service Standards – prepare and update SOPS for departments / residents amenity areas
• Ensure team members are properly groomed and trained to fulfill duties.
• Hold leadership meeting with concierge, engineer and security supervisor/managers/directors
• Hold daily meeting with Director of Engineering and Security
• Ensure Vendors/Partners are performing duties as agreed  
• Maintain confidential matters
• Ensure continuous open communication – address all outstanding issues or concerns
•  Inform CEO and VP & GM of all areas of concern
•  Accept additional responsibilities as needed