Estate / Escheatment Operations Analyst - Lenmar Consulting, Inc.

Job Posting: Escheatment Operations Specialist (Hybrid)
Location: NYC
Schedule: Hybrid (3 days in-office, 2 days WFH). Onsite training days will be Monday–Wednesday.
Pay Rate: $25/hour
Duration: 1-year contract

Position Overview:
We are seeking a detail-oriented Escheatment Operations Specialist to join our team. This role involves coordinating with clients and internal stakeholders to manage returned mail inquiries, supporting reconciliation processes, and contributing to special projects. If you have strong communication skills, technical expertise, and the ability to handle large data sets, we want to hear from you.

Key Responsibilities:

• Respond to and coordinate with clients and business areas regarding returned mail inquiries.
• Address internal and external inquiries while ensuring adherence to service level agreements (SLAs).
• Collaborate with clients or stakeholders to provide or request necessary information.
• Support the reconciliation of unclaimed assets as required.
• Participate in assigned projects to support Escheatment Operations.
• Identify and escalate potential process anomalies to management promptly.

Qualifications:

• Proven experience in addressing client needs and actively participating in discussions and meetings.
• Ability to foster a positive environment by balancing workloads, meeting client expectations, and providing timely, candid feedback.
• Strong interpersonal and communication skills to establish excellent working relationships with business areas and clients.
• Project management capabilities, including critical thinking, organizational, and problem-solving skills.
• Technical expertise in large data management and proficiency in Microsoft Excel.