Esme Hotel - Housekeeping Manager - Think Hospitality

We are seeking a detail-oriented, motivated Housekeeping Manager to join our hospitality team. As the head of our housekeeping department, you recruit, hire, and train housekeeping associates, perform daily inspections of rooms and public areas and ensure exceptional service to all customers. Additionally, you ensure adequate inventory levels of cleaning products, deliver vacuums and other equipment for regular maintenance, and collaborate with other department heads and managers to create an enjoyable experience for every guest. Our ideal candidate has five or more years of experience in the hospitality industry, particularly in a leadership role.

Duties and Responsibilities

• Perform daily inspections of guest rooms and common areas to ensure the best possible service
• Recruit, hire and train new housekeeping associates
• Manage inventories

• Maintain strong communication with other departments particularly the Laundry Department, the Engineering Department, the Front Office and the Food and Beverage Department.
• Identify training needs and develops and implements training programs
• Ensure that housekeeping personnel is familiar with in-house facilities for the purpose of assisting guests.

• Ensure the availability of materials and equipment
• Perform staff reviews and encourage teamwork among staff
• Resolve customer problems and complaints

Requirements and Qualifications

• Excellent communication, interpersonal, and organization skills.
• Must be able to carry 10 lbs.
• Commitment to superior customer service and excellent customer service skills.
• Consistent record of meeting sales, customer service and operations objectives.
• Proven ability to influence a team and achieve results.
• Flexibility and creative problem-solving ability.
• Strong initiative and self-motivation.

• Fluency in job related English both verbal and non-verbal.
  • An appreciation and respect for the diversity of all individuals in the workplace.
  • Ability to handle pressure and work in a fast paced environment.
• Excellent management and leadership skills.
• Must be able to work days, evenings, and weekends as necessary.