Escrow Manger - ECA Staffing Solutions, Inc
Mission Viejo, CA
About the Job
JOB SUMMARY
Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.
PRIMARY RESPONSIBILITIES:
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Ensure daily branch operations are conducted in accordance with operations standards
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Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing
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Coordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting and mortgage
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Ensure quality customer service. Monitor and respond to customer service management system (CQE).
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Review and respond to monthly quality and accounting audits
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Ensure proper handling of all funds and closings
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Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue
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Market value to customers, realtors and other lenders
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Perform as a team member in allocating and coordinating the work flow
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Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures
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Keep abreast of area competitors' products, services and costs
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Maintain and foster branch participation in division/community events and promote values and culture
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Ensure that all security procedures are followed, branch is operationally sound, and satisfactory audits are achieved.
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Identify & mitigate operational risk and to ensure ongoing adherence with compliance procedures
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Other duties as assigned
MANGEMENT RESPONSIBILITIES:
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Ensure appropriate staffing to meet department needs
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Utilize recruiting and selection tools/processes to build organizational talent
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Delegate work according to employee's abilities and skills
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Evaluate employee performance and plan for compensation actions in accordance with that performance
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Provides developmental opportunities through identification of internal and external training opportunities
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Provides continuous coaching with regard to functional and leadership as well as technical skills and behaviors
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Maintain staff schedules to provide adequate coverage at all times
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Facilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.
- Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions
REQUIRED EDUCATION:
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High School Diploma or equivalent required. College degree preferred.
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DFPI (Department of Financial Protection and Innovation) license required.
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Notary Public required.
REQUIRED EXPERIENCE:
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Minimum of 5 years' Escrow Operations Experience
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Minimum of 2 years at a supervisory level or above.
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Strong leadership and delegation skills.
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Ability to work and interact with departments throughout the organization.
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Specialize in RESPA with understanding of company's underwriting guidelines.
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Effective communication, presentation, and organization skills
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Ability to prioritize conflicting demands & meet department needs with available resources.
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Efficient in Microsoft Word, Outlook, Excel, One Note and SoftPro is a plus.
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Understanding of title and settlement rules and regulations preferred
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Knowledge of real estate law and title escrow curative procedures is preferred.
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Knowledge of abstracting and examining is preferred.