Escrow Manager at ECA Staffing Solutions, Inc.
Jollyville, TX 78729
About the Job
JOB SUMMARY:
Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.
PRIMARY RESPONSIBILITIES :
· Ensure daily branch operations are conducted in accordance with operations standards
· Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing
· Ensure quality customer service. Monitor and respond to customer service management system (CQE).
· Serve as point of contact for customer questions and concerns as needed
· Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue
· Market the value to customers, realtors and other lenders
· Perform as a team member in allocating and coordinating the workflow
· Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures
· Keep abreast of area competitors' products, services and costs
· Maintain and foster branch participation in division/community events and promote values and culture
· Act as liaison between all parties to the transaction within the Title & Settlement Process
· Handle all aspects of the settlement transactions and facilitate closings
· Follow Escrow Accounting Business Practice Guidelines while complying States Good Funds Statutes.
· Review escrow quality assurance reports and resolve to outstanding issues to ensure compliance with required business policy
· Perform other duties as assigned
REQUIRED EDUCATION
· Minimum Hi g h School Diploma or equivalent
· Licensing requirements as required by State/Federal Agencies
· Notary Public license requirements as required by State
REQUIRED EXPERIENCE
· Related Functional Experience: Minimum of 3-5 years Escrow Operations Experience
· Supervisory Minimum of 2 years at a supervisory level or above.
· Specialize in RESPA with understanding of company's underwriting guidelines
· Understanding of title and settlement rules and regulations
· Effective communication, presentation, and organization skills
· Capacity to work in a multi- location team environment
· Ability to prioritize conflicting demands & meet department needs with available resources
· Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus
· Loyal: Shows firm and constant support to a cause
· Team Player: Works well as a member of a group
· Functional Expert: Considered a thought leader on a subject
· Self-Starter: Inspired to perform without outside help
· Goal Completion: Inspired to perform well by the completion of objectives
· Resolve complex problems and execute complex transactions as needed
Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff.
PRIMARY RESPONSIBILITIES :
· Ensure daily branch operations are conducted in accordance with operations standards
· Establish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closing
· Ensure quality customer service. Monitor and respond to customer service management system (CQE).
· Serve as point of contact for customer questions and concerns as needed
· Prepare and adhere to departmental budgets with focus on expense reduction and maximizing revenue
· Market the value to customers, realtors and other lenders
· Perform as a team member in allocating and coordinating the workflow
· Maintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures
· Keep abreast of area competitors' products, services and costs
· Maintain and foster branch participation in division/community events and promote values and culture
· Act as liaison between all parties to the transaction within the Title & Settlement Process
· Handle all aspects of the settlement transactions and facilitate closings
· Follow Escrow Accounting Business Practice Guidelines while complying States Good Funds Statutes.
· Review escrow quality assurance reports and resolve to outstanding issues to ensure compliance with required business policy
· Perform other duties as assigned
REQUIRED EDUCATION
· Minimum Hi g h School Diploma or equivalent
· Licensing requirements as required by State/Federal Agencies
· Notary Public license requirements as required by State
REQUIRED EXPERIENCE
· Related Functional Experience: Minimum of 3-5 years Escrow Operations Experience
· Supervisory Minimum of 2 years at a supervisory level or above.
· Specialize in RESPA with understanding of company's underwriting guidelines
· Understanding of title and settlement rules and regulations
· Effective communication, presentation, and organization skills
· Capacity to work in a multi- location team environment
· Ability to prioritize conflicting demands & meet department needs with available resources
· Efficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plus
· Loyal: Shows firm and constant support to a cause
· Team Player: Works well as a member of a group
· Functional Expert: Considered a thought leader on a subject
· Self-Starter: Inspired to perform without outside help
· Goal Completion: Inspired to perform well by the completion of objectives
· Resolve complex problems and execute complex transactions as needed
Salary
92,500 - 115,600 /year