Escrow Branch Manager - Fidelity National Financial

Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing and maintaining branch budgets and managing and developing branch staff. This is an onsite position.

• Manage and supervise a team of escrow officers, providing guidance and support as needed.
• Oversee the daily operations of the escrow department, including opening, closing, and processing escrow transactions.
• Review branch P&L’s, daily orders and expenses.
• Ensure compliance with all relevant regulations and company policies.
• Develop and maintain strong relationships with clients, real estate agents and other industry professionals.
• Train and mentor new team members to ensure high-quality customer service.
• Handle escalated customer inquiries and complaints in a timely and professional manner.
• Collaborate with other departments to streamline processes and improve efficiency.
• Monitor and approve time worked for escrow staff, including managing overtime as needed. Enter time card adjustments and approve bi-weekly time cards, while complying with payroll deadlines; procedures and regulations.
• Ensure office is staffed appropriately for business needs when approving vacation requests. In addition, shifting duties/workloads of staff for unscheduled absences as needed.
• Calculate monthly commissions for escrow staff and submit for payment according to scheduled dates.
• Interviews prospective employees.

High School diploma or GED equivalent is required.

At least 5 years of experience in escrow operations, including 2 years in a managerial role.

REQUIREMENTS:

• Proficiency in escrow software and Microsoft Office Suite
• Hold current or obtain CO Resident Producers title license
• Hold current or obtain CO Notary Certification