Escrow Assistant - SummitHR

Escrow Assistant

Responsibilities

• Sending title commitments, curing title, reviewing surveys, preparing preliminary CDs, helping clients on incoming calls and in office.
• Paperless office with high volume and fast paced environment. Experience in Ramquest, Outlook, FileScan and Dashboard a plus.
• Assisting the Escrow Officer in preparing files for closing.
• Order title work, taxes, HOA documents, payoffs and any documentation needed for the file.
• Receipt contracts and deposit earnest money.
• Set up new files.
• Send out tile commitments, taxes and wiring instructions to lenders, agents and buyer and sellers.
• Answer phone calls and emails when Escrow Officer is not available.
• Assist in helping Escrow Officer with returning calls and emails.
• Promptly notifies marketing representative for contract pickups.
• Funding and shipping of files after closing.
• Policy preparation after closing.
• Assists marketing with projects as needed (mail outs, etc.).
• Must be consistently on time for work each day and have dependable consistent attendance.
• Will be required to perform escrow tasks on the company's RamQuest system (training provided).
• Must be personable, positive and a professional representative of the Company.
• Regular consistent attendance is required, that could include attendance at after hour Company events.
• Ability to accept supervision.
• Ability to foster, develop and maintain professional and collaborative working relationships. Must be able to get along with others, i.e., peers, supervisors, outside customers, and vendors.
• Ability to interact effectively and professionally with all levels of management, employees and customers by email, phone and in person.
• Ability to work overtime as requested and approved by supervisor.
• Perform other duties as assigned by supervisor.

Knowledge/Skills/Experience

• Experience in customer service, clerical or administrative support work.
• Maintain courteous, business-like composure, use pleasant voice mannerisms and greeting, when answering telephone and greeting customers.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to prioritize and handle multiple projects.
• Strong attention to detail and organizational skills.
• Proficient in Microsoft Office Suite and Outlook.

Physical/Mental Demands

• Must have a professional appearance and good customer service skills, including conversing with all levels of management, employees, vendors, and customers
• Ability to perform under pressure and be flexible with disruptions throughout the workday.
• Must be able to work approved and requested overtime, by supervisor.
• Repetitive and continual typing motion is required.
• Sedentary work: Exerting up to 15 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting a majority of the time. Walking and standing are required, occasionally.

Experience

• 1 - 3 years