ESC Collections Supervisor - ABM Industries

Overview

We are seeking a highly valuable Collection Supervisor to join our Quote-to-Cash team. The role is responsible for overseeing a team of collectors and ensuring efficient cash collection processes. The position will collaborate with various departments, the cash applications and billing, to resolve issues and coordinate collection efforts. Strong communication skills, customer service abilities, problem-solving skills, and knowledge of collection strategies are essential for success in this role. 

Benefit Information:

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit 

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management 

Job Responsibilities:

• Conduct monthly meetings with team to review key metrics, identify trends, and explore opportunities for performance improvement, including staff training and enhancing communication.
• Act as a resource to staff, providing guidance, answering questions, and assisting with any collection-related problems that may arise.
• Create, monitor, and report ongoing data analysis on key performance indicators (KPIs) to drive department efficiency.
• Collaborate with internal departments to resolve customer issues that impact timely payment collection.
• Cultivate and maintain strong relationships with stakeholders and customers, gaining a deep understanding of their payment arrangements. Using this knowledge to negotiate payment plans and settlement agreements.
• Consistently prepare and communicate annual performance appraisals, monthly feedback sessions, continuous development plans, and quality reviews for the team.
• Provide leadership and support development and implementation of new systems, special projects/initiatives, and improve processes.
• Assist the Manager in ensuring the staff adheres to company policies and standard operating procedure (SOPs).

Minimum Requirements:

• Bachelor’s degree or equivalent experience.
• 2 to 5 years of supervisory experience.
• Demonstrated sense of urgency in addressing internal and external customer needs
• Attention to detail and ability to work independently.
• Proven ability to prioritize tasks and effectively manage time.
• Willingness to embrace new challenges and take additional responsibilities.
• Preferred experience with financial / SOX requirements.
• Beginner to Intermediate Microsoft Office skills (Outlook, Word, & PowerPoint)
• Preferred intermediate to Advanced Excel skills (v-lookups, sum-ifs, pivot table, etc.).
• Experience with large ERP systems preferred JDE and Oracle Financials, is highly desirable.