ERP Project Manager - Goodwill Industries of SE WIS
Sturtevant, WI 53177
About the Job
RESPONSIBILITY LEVEL:
The Enterprise Resource Planning (ERP) Project Manager oversees the planning and implementation the ERP system to ensure the successful adaptation of ERP functions to extend business capabilities throughout the organization. This role works closely with business and technical leadership and serves as an expert resource, bringing forth opportunities to leverage ERP initiatives to optimize the business and influence decisions regarding business process changes.
Implements and may provide input into strategic goals for organization, the Project Management Office and Information Technology. Applies expertise in project management to support the development of budgets, policies, procedures, and programs. Has familiarity with the ERP project budget and may provide input into spending decisions, particularly as pertains to vendors, systems, and projects. Typically works on projects and initiatives that span 12 months - 2 years.
PRINCIPAL DUTIES:
1. Partner with project's executive sponsor and project owner to establish ERP project goals and scope, set project milestones and timeline, determine budget requirements and people resource needs, and identify potential project risks and mitigation strategies. Develops, plans and implements the ERP system. Manages scope of the project and sets deadlines, assigns responsibilities and monitors progress for the ERP project.
2. Manage, oversee, and coordinate project execution to ensure successful and timely completion of project as dictated by the budget, timeline, and scope. Adhere to project quality control policies and practices to drive high performance in project deliverables. Accountable for deadlines.
3. Manage relationship with third party implementation provider. Ensure strong communication between Goodwill project team and third-party vendor and reinforce accountability to drive expected results across vendor and business resources. Track all open deliverables in CRM and actively follow up with third party vendor to ensure timely, high-quality completion.
4. Responsible for ERP project phases, including planning, resource allocation, steering committee
leadership and team organizational structure management. Ensures the successful transfer of knowledge from the implementation team to the post-implementation support organization and affected employees.
5. Effectively manage portfolio of assigned projects. This includes utilization of project management office (PMO) templates and databases to complete project documentation and updates, completion of weekly status updates for all projects, and publishing status reports to keep the project team, Director PMO and applicable leadership up to date regarding project progress and potential risks and delays.
6. Identify and swiftly escalate project concerns to Director PMO, project executive sponsor and project owner. Prepare for and conduct regular project update meetings with project's executive sponsor and/or steering committee.
7. Utilize effective change management principles to influence and coach stakeholders, manage resistance, maximize adoption, and optimize the success of projects. Manage project communications and training. When applicable, partner with Corporate Communications and/or Learning & Development to drive organizational awareness and adoption. Partner with executive sponsor and/or steering committee to develop a leadership coalition to support project milestones and outcomes.
8. Maintain knowledge of project management best practices through engagement with the Project Management Institute (PMI), webinars and conferences. Utilize knowledge to drive superior project management results.
9. Leading and Developing Talent: May provide training to coworkers or others in the organization.
10. Project and Change Management: Manages low to moderately complex projects within the department. Articulates intended outcomes, effectively plans work for self and others, gives direction, resolves issues, and holds other accountable. May serve in formal project roles such as team member or subject matter expert. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change. Assesses impact when managing projects. Communicates effectively with stakeholders. Plan appropriately to meet the needs of impacted individuals.
11. Problem Solving: Light supervision; works independently. Work review limited to final product. Solves highly complex problems. Identifies key barriers/core problems and applies problem solving skills to deal creatively with complex situations.
12. Technical Skill: Expert knowledge of particular field of specialization. Advanced knowledge of organization's technologies and practices.
13. Community Engagement: Understands social trends driving Goodwill's community engagement initiatives, and champions initiatives. Is aware of Goodwill's community partner organizations and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.
14. Responsible for completing other duties/responsibilities as assigned.
REQUIREMENTS:
1. Associates Degree or experience equivalency, and a minimum of 7 years' experience.
2. Demonstrated experience in project management methodologies and project and resource management.
3. Advanced mastery of project management standards and best practices, as demonstrated by Project Management Institute's (PMI) Project Management Book of Knowledge (PMBOK).
4. Mastery of change management standards and best practices, as demonstrated by Prosci's ADKAR model.
5. PMP, PgMP, CAPM, and/or comparable project management certifications highly desirable.
6. Strong computer skills, particularly in MS Excel and MS Planner. Must have ability to learn new systems quickly.
7. Previous experience implementing ERP system for a retail business, or familiarity with supply chain and retail management best practices. Demonstrated previous experience in a project management role implementing an ERP system across multiple phases and years.
8. Highly skilled in Microsoft Dynamics 365 and the tools needed to support D365, particularly tools such as Microsoft Dynamics Lifecycle Services (LCS(. Experience with MS Dynamics 365 Finance & Operations strongly preferred.
9. Successful experience working with a third-party ERP implementation provider.
10. Excellent written and verbal communication skills. Ability to explain technical concepts to non-technical audience.
CORE CULTURAL COMPETENCIES:
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback, and follow up with customer to ensure problems are solved by providing innovative ideas to meet their future needs.
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating. Challenge stereotyping or offensive comments.
3. Communicates Effectively: Shares information and updates with others, while ensuring a clear, concise and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.
5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.
PHYSICAL/SENSORY DEMANDS:
Remain stationary for extended periods of time, repetitive use of hands, vision required to develop the