ERP Business Analyst - IT Avalon

Summary

The ERP Business Analyst is the subject matter expert for ERP and other applications associated with operations, customer service, regulatory, finance, quality, and procurement. This role is pivotal in liaising with the IT Team, external ERP consultants, and internal business teams to optimize system capabilities, ensuring alignment with evolving business needs. They will be a champion for business leaders in engaging with and fully utilizing the application capabilities. They will effectively communicate with business leaders, external consultants, and vendor partners while bridging any communication gaps. They will serve as the primary liaison between operational needs and vendor support/application functionality while providing exceptional customer service.

Responsibilities

" Strong problem-solving skills with the ability to develop meaningful and complete solutions that meet or exceed business needs

" Strong communication skills with the ability to read and understand system release notes, technical documents, business procedures, and effectively communicate between vendor support, external consultants, and business leaders

" Plan, coordinate, and monitor daily activities to ensure that enterprise-wide systems remain current and operational

" Partner and integrate with business leaders and end-users to understand their workflows and processes

" Stays informed about industry trends, best practices, and emerging technologies that relate to applications and business uses

" Develop and maintain standard operating procedures along with cross training the other members of the ERP Business Analyst Team

" Create training materials to support end-users that easily and clearly explains how to effectively use various system applications

" Coordinate with leaders and end-users to identify system problems along with assessing the severity of issues to prioritize appropriate responses

" Perform system tests and collaborate with third party vendor support and internal teams to resolve issues and errors for enterprise-wide systems

" Works with users to identify requirements and develops business procedures and systems modifications to meet specifications

" Assist business leaders with end-user testing and validation where possible

" Understands and supports recurring and ad hoc maintenance required to support business continuity from a business perspective as well as a technical perspective

" Ability to lead and take initiative on applicable projects with efficiency and quality

" Prioritize and balance project assignments with supervisor and the customer in order to provide exceptional customer service

" Performs other related duties as assigned

Qualifications

Required

" Bachelor s degree in technological related field or related experience, or minimum three (3) years of ERP analyst experience

" Minimum three (3) years of experience in providing exceptional Customer Service Preferred

" Project Management experience

" Certifications in relevant technologies, software, or project management

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