ER Department Manager - Summit Veterinary Referral Center

Join our dynamic team at Summit Veterinary Referral Center as a Department Manager and play a pivotal role in providing expanded leadership and support to our growing team. Make a significant impact on the lives of both people and animals by fostering a culture of excellence and collaboration.

Responsibilities:

• Collaborate with Medical Directors and Hospital Leadership to ensure exceptional medical outcomes, rewarding employment opportunities, and high-performance business results.
• Directly supervise supervisors and service staff, building a team culture centered on pride, recognition, support, mentorship, and unity.
• Recruit, interview, and hire for the department, meeting staffing goals.
• Lead training and development initiatives for your team to enhance triage and medical care capabilities.
• Oversee department staff scheduling in coordination with Doctor schedules.
• Drive continuous improvements in service performance, including staff engagement, client satisfaction, medical outcomes, retention, financial efficiency, and regulatory compliance.
• Conduct performance evaluations for the department and manage all medical inventory and equipment needs.
• Address patient care complaints in collaboration with the Hospital Leadership Team.
• Ensure compliance with federal and state laws, regulations, and requirements.
• Meet budgetary goals for departmental services.
• Work closely with the Human Resources team to support all support staff needs.
• Represent the department among the management team, fostering service integration and collaboration.
• Oversee department-level communication and updates.
• Collaborate with the Client Services Manager to meet the ongoing needs of the department, clients, and the hospital.
• Create and revise protocols and policies in conjunction with the management and leadership teams.
• Maintain optimal department staff capabilities across all days and times to meet business needs.
• Facilitate ongoing growth, training, advancement, and career development for all service staff.
• Lead the shaping and planning of the department to meet future growth outcomes.

Requirements:

• Minimum of three (3) years of management experience directly supervising 20 staff or more.
• Veterinary experience preferred but not required.
• Excellent interpersonal, communication, public speaking, and presentation skills.
• Solid working knowledge of budgeting, sales, business development, and strategic planning.
• Strong understanding of recruiting, hiring, onboarding, training, and staff leadership practices.
• Ability to inspire trust and respect from staff and external constituencies.
• Must be available to work across all days of the week as needed.

Qualifications:

• Previous veterinary medicine management in an ER department preferred.
• College degree preferred. CVPM, LVT, CVT, or other veterinary certifications preferred but not required.
• Proficient in Microsoft Office products, practice management software, and scheduling software.
• Demonstrated ability to lead and develop a team.
• Strong belief in the human-animal bond and the value of animal life.

Personal Characteristics, Skills, and Abilities:

• Self-driven leader who takes initiative, follows through on commitments, and adapts to changing circumstances.
• Able to understand emotions, needs, and concerns of others, with strong interpersonal skills.
• Skilled in developing and maintaining relationships, working well in teams, and managing conflict.
• Ability to inspire and influence others, build consensus, and engage team members at all levels.
• Leads by example in all aspects of professional life.
• Effective problem-solving skills and ability to maintain calm under pressure.
• Comfortable working in a fast-paced environment.

Physical Requirements:

• Able to be active, sitting, walking, standing, climbing stairs, bending, and kneeling as needed.
• Able to work in low to moderate noise, including animal noises.
• Able to work well under pressure.
• Exposure to supplies commonly used in a hospital setting within appropriate OSHA standards.
• Risk of injury from animals.

Why Summit:

Summit Veterinary Referral Center stands out as a premier workplace in the South Puget Sound region, serving as the largest Emergency and Specialty Center. Embracing a dynamic and collaborative culture, Summit is dedicated to providing exceptional patient and client care through a team of specialists in Anesthesia, Cardiology, Emergency/Critical Care, Internal Medicine, Neurology, Nutrition, Oncology, Ophthalmology, Surgery, and Radiology.

At Summit, employees are valued as integral contributors to the practice's success. The workplace thrives on a culture of collaboration, emphasizing best medicine practices and continuous learning. The organization supports professional growth with a robust Continuing Education (CE) budget and opportunities for advancement, including support for Veterinary Technician Specialists (VTS).

Summit is committed to reducing burnout and ensuring a high quality of life for its team members. Daily grand rounds and regular consultations with specialists create an environment that fosters knowledge exchange and collaboration, even during unconventional hours. The practice boasts state-of-the-art facilities, including 7 surgical suites, CT/MRI, endoscopy, telemetry, digital radiography, echocardiography, ultrasound, and fluoroscopy.

With a 13-year history of steady growth, Summit remains a youthful and vibrant practice with a genuine passion for its mission. The organization actively seeks talented individuals who share their dedication to growth, excellence, and delivering the best in patient and client care. Summit Veterinary Referral Center is an equal opportunity employer, welcoming applicants from diverse backgrounds. Join Summit and be part of a team that is making a significant impact on the lives of both people and animals.

Join us in our mission to provide the absolute best in patient and client care. We are an equal opportunity employer, welcoming applicants from all backgrounds. Take the next step in your career and contribute to the continued success and growth of Summit Veterinary Referral Center.