Equipment Service Technician I - STERIS - Manufacturing Facilities

Summary:

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote based Customer facing employee, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electro mechanical and electronic units.

Individuals with experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc. are often successful.

Technical Professional, Compliance-Regulatory and Continuous Improvement – 60%

Customer Focus & Retention – 30%

Customer Growth – 10%

*This is a remote based Customer facing position. To support and service our Customers in this assigned territory, candidates must be based out of one of the following states: Washington. *

What You'll do as an Equipment Service Technician I:

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.

• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.

• Work with cross functional teams (Tech Support, Engineering and Service Contract Management), to escalate issues appropriately and utilizes advanced technology platforms to complete compliance regulatory requirements, and resolve and document troubleshooting issues.

• The Technician will provide Customers with information, pricing and repair options. With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory.

• Provide support to various locations within assigned territory depending on the service agreements and Customer needs.

The Experience, Skills and Abilities Needed:

**Required: **

• High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role. Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
• Customer and team engagement experience.
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.

**Other: **

• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).

What STERIS Offers:

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

*Here is just a brief overview of what we offer: *

• Market Competitive Pay

• Extensive Paid Time Off and (9) added holidays

• Excellent Healthcare, Dental and Vision Benefits

• Long/Short Term disability coverage

• 401(k) with company match

• Maternity & Paternal Leave

• Additional add-on benefits/discounts for programs such as Pet Insurance

• Tuition Reimbursement and continued educations programs

• Excellent opportunities for advancement and stable long-term career

• Extensive hands on training and development

• Career progression path within STERIS

• Competitive pay and monthly incentive opportunity

• Medical, vision, dental, life insurance, 401(k) with a company match, tuition assistance, and paid vacation time and paid holidays

You should be proficient in:

• HVAC
• PLC Troubleshooting Skills
• Equipment Troubleshooting
• Electrical Troubleshooting Skills
• PLC Programming Experience
• PLC Wiring Experience