Equipment Sales Coordinator - Leeds Professional Resources

Overview

The Equipment Sales Coordinator (ESC) corresponds with customers regarding pricing, scheduling shipments, and all other details related to quotations and order processing for Equipment Department. Assists Regional Sales Managers & Director of Sales in assigned territories.

Responsibilities

• Processes Equipment orders.

• Communicates with customers regarding pricing, scheduling shipments, and all other details related to

quotations and order processing.

• Manages the customer order from start to finish, from time of entry thru delivery.

• Assist RSM’s with phone support to ensure phones are answered. Assist customers as required.

• Convert Quotes to Orders and process all related paperwork, utilizing CRM system.

• Process Custom Orders once approved by Customer.

• Verifies to ensure that appropriate changes were made to resolve customers' requests.

• Provide reconciliation to customer in order to collect payment.

• Process and track pre-shipment paperwork, order changes and payments.

• Process all Drop Ship orders and coordinate for delivery with equipment.

• Maintain knowledge of products and services.

• Document workflow and work procedures.

• Demonstrate Enthusiasm - be a positive and encouraging presence in the office.