Epic Systems Analyst - The South Bend Clinic

Department: Information Technology

Location: Eddy Street Campus; 211 N Eddy Street, South Bend, IN 46617

Hours: Full Time; Hours: Monday-Friday 8:00 am-5:00 pm

Good enough isn’t for us. The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

The South Bend Clinic works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including: 

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year. 
• 40 hours paid volunteer time off. 
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 
• 401(k) Match
• Profit-sharing program 

The Journeys and Adventures that Await

• IT support of Epic modules and other related applications
• Resolve training related issues in real-time with end users
• Provide multi-faceted support and training options
• Complete requested Epic build for local operational requirements
• Differentiate Epic build needs verses training needs
• Troubleshoot and understand end user needs
• Escalate to and partner with Epic analysts for larger build requirements needed for local support Test completed Epic build requests for accuracy
• Participate in additional projects as assigned by supervisor
• Work effectively and efficiently as part of a team on assignments. 
• Can work independently on some assignments. 
• Take direction.
• Collaborate with customers, Epic analysts, other IT professionals to meet challenges and coordinate resources to achieve quality outcomes
• Escalate problems and concerns to supervisors
• Develop how-to documentation and workflows for end-users and fellow team members
• Provide on-call support KNOWLEDGE SKILLS AND ABILITIES: Skill in communicating effectively in both oral and written form for the needs of the audience
• Ability to adapt quickly to changes and assist with a variety of issues
• Ability to combine pieces of information to form general rules or conclusions
• Ability to utilize PC software applications in the creation, analysis and retrieval of data
• Ability to complete independent and thorough research on workflows and technical configuration options
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to communicate and demonstrate system workflows 
• Ability to process information and communicate data clearly and succinctly. 

The Experiences You Bring

EDUCATION and / or CERTIFICATION/LICENSURE: Bachelor’s Degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience

EXPERIENCE: Previous experience in an IT development or healthcare operational support role Applications experience in either an application support or implementation role

PHYSICAL AND MENTAL DEMANDS: Activities involve sitting for prolonged periods of time with extensive work using computer keyboard and monitor and standing/walking for majority of the day.