EPIC Systems Analyst II - Resolute (PB) - Duly Health and Care

Good enough isn’t for us. Duly Health and Care’s team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

Duly Health and Care works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning.  We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including: 

• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year. 
• 40 hours paid volunteer time off. 
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• Wellness program that includes complimentary subscriptions to Noom and Calm apps. 
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 
• 401(k) Match
• Profit-sharing program 

Are you ready to challenge the expected to deliver the extraordinary?

The Epic Systems Analyst II is responsible for configuring, documenting, testing, modifying, and maintaining Epic applications.  The Epic Systems Analyst II works at a detailed technical level to resolve user problems and formulates new ideas to enhance the Epic system. An Epic Systems Analyst II collaborates with other analysts and operational counterparts to maintain continuity in process and in support of our integrated Epic electronic medical record. This role will involve some project management skills including the documentation of project requirements, scope outlines, and the ability to project length of time for project completion.

The Journeys and Adventures that Await

• I&T ownership of 2 or more Epic modules or equivalent level of expertise
• 40% of time dedicated to daily operational support and quarterly system updates
• 40% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization
• Investigate complex system errors and/or failures, and coordinate the resolution of these issues.
• Utilize project management skills for leading the planning, testing scripts updates, reviewing of release notes, testing workflow and build changes for quarterly updates and system upgrades.
• Provide on-call support
• Proactive in identifying future business needs/requirements.
• Coordinate and contribute effectively to the implementation of large scale I&T projects
• Communicate with I&T and management staff in the evaluation and selection of prospective I&T systems that support or are bolt-on to the Epic Enterprise System

KNOWLEDGE SKILLS AND ABILITIES:

• Experience with documentation, workflow design, and product configuration in a healthcare organization
• Actively participate and able to lead in all project phases including design, build, validation, implementation and optimization
• Knowledge of technical applications and interfaces typically used in health care environments
• Ability to applied judgment and make informed decisions
• Familiarity with outpatient physician office workflows
• Ability to analyze, organize and prioritize work while working under pressure and meeting multiple deadlines
• Strong communication skills and the ability to interact with all levels of the organization

The Experiences You Bring

• Bachelor’s Degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.
• Degree in IT or related field strongly preferred.
• Experience in Medical billing preferred

EXPERIENCE:

• Minimum of 3 years of work experience in an IT application development role.
• At least 2 years, with 4 or more preferred, of related technical experience to include implementation, support or hands on end user experience with Epic
• EPIC Resolute PB certification.
• Project management experience preferred.
• Previous experience demonstrating process improvements.
• Healthcare experience required.

PHYSICAL AND MENTAL DEMANDS:

• Activities involve primarily sitting for prolonged periods of time with extensive work using computer keyboard and monitor.  
• Ability to process information and communicate data clearly and succinctly.