EPIC Systems Analyst I - Prelude - Duly Health and Care

EPIC Analyst I, Prelude - Remote - Information Technology 

Position Highlights:

• Full-Time, 40 hours 
• Hours: Monday-Friday; 8 a.m. to 5:00 p.m. 
• Location: Remote. 
• Travel: Willing to travel in office 2-3 times per year. 

Benefits: 

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year. 
• Immediate 401(k) match.
• 40 hours paid volunteer time off. 
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 

The Epic Systems Analyst I supports, troubleshoots, and resolves daily operational issues/requests from end users leveraging our Epic applications. The Epic Systems Analyst I works with other analysts and operational counterparts to maintain continuity in process and in support of our integrated Epic electronic medical record. While Epic Systems Analyst I positions are primarily focused on system maintenance, they will also actively participate in projects with guidance from more senior members of the Epic team.

What you will do:

Under direct supervision of Information Technology leadership, the EPIC Analyst will be responsible for:

• I&T support of 1 to 2 Epic modules and other related applications
• 70% of time dedicated to daily operational support and quarterly system updates
• 10% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization
• Participates in additional projects as assigned by supervisor
• Works effectively and efficiently as part of a team on assignments.  Can work independently on some assignments.  Takes direction.
• Collaborates with customers, vendors and other IT professionals to meet challenges and coordinate resources to achieve quality outcomes
• Escalates problems and concerns to supervisors
• Develops how-to documentation and workflows for end-users and fellow team members
• Provides on-call support
• Expected to pursue Epic certification in assigned modules within six months of hire

Education:

• Bachelor’s Degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.

Experience:

• Previous experience in an IT development or healthcare operational support role
• Knowledge of Registration and Front-End workflows in Epic
• Applications experience in either an application support or implementation role
• Healthcare experience a plus but not required