Epic-Certified Willow Pharmacy Technical Lead - Technology Expert (HYBRID) DPH 9976 - City and County of San Francisco

12/10/2024 - Minor revision. No need to reapply.

The Department of Public Health (DPH) is accepting applications for one Epic Willow Pharmacy Technical Lead position in the 9976 Technology Expert I job class.

• ✅START with this Questionnaire
  https://forms.office.com/g/naza8L56yk
• Annual Compensation 
  $159,692 - $196,092
• Position Type
  Permanent Exempt careers.sf.gov/knowledge/role-types PEX-9976-121842
•  Hybrid Work 
  Work in the office and sometimes remotely (within California)

The qualified applicant pool resulting from this recruitment may be utilized to fill exempt vacancies at various locations within DPH.

Duties Include

• Provides direct ongoing guidance and/or supervision to other IS Business Analysts or serves as the top application authority for one or more related application modules or systems.
• Supports the design, build, implementation, and optimization of the Epic enterprise Electronic Health Record (EHR) for the San Francisco Department of Public Health.
• Collects information from departments, clinicians, health workers, vendors, and internal and external customers regarding electronic system development, implementation, issues, recommendations, and utilization of best practices.
• Translates functional requirements into application builds.
• Maintains all system configuration and build parameters for application modules.
• Uses logic and analysis to solve computer and application module problems.
• Exercises judgment, decisiveness, and creativity in an environment subject to frequent change.
• Prepares test plans, documentation, and training materials; work with venders to prepare technical specifications and scopes of work.
• Prioritizes competing requests for services.
• Application module optimization in conjunction with stakeholders.
• Manages critical timelines effectively.
• Manages communication between applications.
• Application/module implementation and testing.
• Documents work and adheres to change control procedures.
• Maintains and updates Service Now, Orion, Sherlock, Nova, and/or other Epic build trackers or Epic project plans.
• Other duties as required.

More detailed Job Description: Click Here

MINIMUM QUALIFICATIONS

• ① An associate degree or above from an accredited college or university
• ②Seven (7) years of experience in either
  • system administration
    or
  • information systems development, maintenance and support
    or
  • information technology project management
    including
  • Five (5) years of experience implementing and supporting Epic Willow
• ③ Epic Certification or proficiency​​​ in either
  • Willow Inpatient
    or
  • Ambulatory
    or
  • Inventory

One year of full-time employment is equivalent to 2,000 hours of work experience (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours a week are not included in the calculation to determine full-time employment.

Substitution
Additional experience as described above may substitute for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units.

Desirable Qualifications
These desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Experience with the full lifecycle of Epic implementation and/or Epic upgrade. 
• Epic Certification or Proficiency in Willow Pharmacy AND Willow Ambulatory AND Willow Inventory.
• Knowledge of Lean fundamentals including, but not limited to, A3 thinking, Value Stream Mapping, and Kaizen events.
• Background and knowledge of clinical workflows.
• Knowledge of core functions and processes of the billing office.
• Knowledge of the billing office's integration with other departments in the organization.
• Knowledge and comprehension of revenue cycle management.
• Proficiency with Microsoft Suite (i.e., Word, Excel, PowerPoint).
• Knowledge of flow diagramming applications and collaboration platforms, SharePoint.

Important Note: Please make sure it is absolutely clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

How to Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit careers.sf.gov and begin the application process. 

Our e-mail communications may come from more than one department, so please make sure your email is set to accept messages from all of us at sfdhr.org/ccsf-email-extensions.

Applicants may be contacted by email about this recruitment; therefore, it is their responsibility to contact the Analyst if they update their email address. 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Additional information regarding employment with the City and County of San Francisco: 

• Information about the Hiring Process 

• Conviction History 

• Employee Benefits Overview 

• Equal Employment Opportunity 

• Disaster Service Workers

• Reasonable Accommodation

• Right to Work

• Copies of Application Documents

• Diversity Statement

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Eliot.Watt@sfdph.org 628-271-6704.

We may use text messaging to communicate with you on the phone number provided in your application. The first message will ask you to opt in to text messaging.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.