EPIC Analyst III - Professional Billing Systems - Duly Health and Care

EPIC Analyst III, Professional Billing (PB) - Remote - Information Technology 

Position Highlights:

• Full-Time, 40 hours 
• Hours: Monday-Friday; 8 a.m. to 5:00 p.m. 
• Location: Remote. 
• Travel: Willing to travel in office 2-3 times per year. 

Benefits: 

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year. 
• Immediate 401(k) match.
• 40 hours paid volunteer time off. 
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.
• 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 

The Epic Systems Analyst III is responsible for configuring, documenting, testing, modifying, and maintaining Epic and other technical systems used by Duly Health and Care team members. The Epic Systems Analyst III works at a detailed technical level to resolve user problems and formulates new ideas to enhance Epic and any systems that integrate with Epic through interfaces, APIs, extracts or other means. An Epic Systems Analyst III mentors and leads other analysts and operational counterparts to maintain continuity in process and in support of our integrated Epic electronic medical record and all ancillary applications. This role will involve some project management skills including the documentation of project requirements, scope outlines, and the ability to project length of time for project completion.

What you will do:

Under direct supervision of Information Technology leadership, the EPIC Analyst will be responsible for:

• I&T ownership of 3 or more Epic modules or related applications / systems, or equivalent level of expertise
• 40% of time dedicated to daily operational support and quarterly system updates
• 40% of time dedicated to projects which includes supporting system enhancements/new features, enhanced workflow design, and optimization
• Investigate complex system errors and/or failures and coordinate the resolution of these issues.
• Utilize project management skills for leading the planning, testing scripts updates, reviewing of release notes, testing workflow and build changes for quarterly updates and system upgrades.
• Communicate with I&T and management staff in the evaluation and selection of prospective I&T systems that support or are bolt-on to the Epic Enterprise System
• Lead efforts and initiatives to establish new connections to Epic for vendors, downstream systems, or new applications
• Organize and prepare data from Epic and other systems to create reports geared towards executives
• Proactive in identifying future business needs/requirements
• Mentor and coach other Epic Analysts in problem analysis and resolution efforts
• Coordinate and contribute effectively to the implementation of large scale I&T projects
• Provides on-call support

Experience:

• Minimum of 5 years of work experience in an IT application development role.
• At least 4 years, with 6 or more preferred of related technical experience to include implementation, support or hands on end user experience with Epic
• Project management experience required.
• Previous experience demonstrating process improvements.
• Certification in Resolute Professional Billing
• Certification in Claims and Remittance, Charge Router, Benefits Engine, or Reimbursement contracts desired
• Healthcare experience required.