Environmental and Social Development Analyst - GE - international finance corporation

international finance corporation

IFC – a member of the World Bank Group – is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme poverty and boost shared prosperity on a livable planet. For more information, visit www.ifc.org.

The Environmental & Social Policy and Risk Department (CES) serves as the guardian of IFC Environmental and Social (E&S) policies and standards (for more information, visit https://www.ifc.org/en/what-we-do/sector-expertise/sustainability/policies-and-standards). The department is responsible for providing independent E&S expertise, advice, guidance, and review of E&S risk management across the Corporation. In addition, CES provides global support to IFC's regional E&S teams, embedded in operations. This support includes assistance with project-level stakeholder engagement and grievance response, E&S knowledge sharing and training, and the development and implementation of E&S systems and tools.

CES is looking for a highly motivated  professional to join the Stakeholder Engagement and Grievance Response (SEGR) team. 

Duties and Accountabilities 

•  Manage Direct Complaints intake process, including complainant communication, internal coordination, and case documentation.

•  Lead Direct Complaints eligibility process, including eligibility and complaint risk assessments, internal and external notifications, and case research and analysis.

•  Own Direct Complaints Handbook and documentation of internal processes, case examples, and good practice.

•  Administer a stakeholder management system including registering incoming communications, data input into the system, tracking responses, and reporting.

•  Maintain internal and external stakeholder mapping up to date.

Selection Criteria

•  Bachelor's or Master's degree in Communications, Social Sciences, Marketing, Data Management.

•  Minimum 3 years of relevant professional experience related data management, analysis, reporting systems.

•  Familiarity with grievance management systems, conflict resolution and stakeholder engagement.

•  Pragmatic, problem-solving orientation with a high degree of responsiveness and proactivity.

•  Creative and self-motivated.

•  Ability to think strategically and rapidly analyze and synthesize diverse information from varied sources, and to learn, adapt, and be innovative in response to new risks or opportunities. 

•  Exemplary project management and organizational skills and ability to manage multiple tasks under tight deadlines. Experience organizing and prioritizing deliverables and maintaining attention to detail.

•  Capacity to deal with complexity, ambiguity, and conflict with confidence and discretion, and to diffuse tense situations and seek solutions in a calm and cooperative manner.

•  Excellent interpersonal skills and emotional intelligence. Ability to effectively communicate in challenging situations and on complex issues in a manner non-experts can understand.

•  Effective communication skills in written and spoken English. Proficiency in another language is a plus. 

•  High personal integrity, with demonstrated ability to handle sensitive matters in a discreet and respectful manner. 

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

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Sector: Nonprofit/Community/Social Services/International Cooperation

Role: Other

Working hours (%): 80-100% / 100%

Job type: Staff (Permanent and Fixed Term)