Environmental Services / Custodial Operations Manager 2 - Sodexo

We are the communities we serve!

Sodexo is seeking an Operations Manager 2, for Cambridge Hospital, located in Cambridge Massachusetts. This is a 160-bed hospital, with a staff of 35 client paid. This is a day shift position, with alternate weekends and holidays. This position reports directly into the on-site General Manager. 

Our Sodexo Healthcare Environmental Services/Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. These teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.

The successful candidate will:

• be responsible for driving client and patient satisfaction scores.
• provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department.
• work with the Environment of Care Committee and Infection Prevention Director.
• effectively manages the Unit Operating System; and/or
• support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who:

• have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system.
• have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred.
• possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion.
• can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management.
• have experience effectively managing projects within agreed upon timelines.
• are results and safety driven;
• have in-depth knowledge of housekeeping systems and procedures.
• have experience with vendor and contract management, as well as union and contract negotiations.
• have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards.
• have 3-5 years previous custodial / housekeeping or similar management experience, in a hospital, healthcare experience preferred but not required.
• have strong financial acumen and budget management experience. 
• can multi-task and set priorities.
• are proficient with computers and other technology. 

Employees who work at this location are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination.

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Basic Education Requirement - Associate's Degree or equivalent experience
Basic Management Experience - 2 years
Basic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.