Environmental Services / Custodial Operations Manager 2 - Sodexo

Unit Description

• Put your passion for people to work and make a real impact on patient satisfaction.

Sodexo is seeking a Environmental Service Operations Manager 2 for Tuff Medical Center, located in Boston, Massachusetts. This is a 2nd shift position.

Our Sodexo Healthcare Environmental Services / Housekeeping teams work to direct housekeeping operations at healthcare client locations, partnering with them to deliver innovative solutions. The position will manage a team of 148  client paid, non - union staff.  This  is a  415  bed facility. This teams also have responsibility for driving client satisfaction by providing stellar customer service via effective communication with all levels of hospital staff, as well as follow-through with action items that impact both client and patient satisfaction.  At Sodexo Healthcare, patients are the heart of everything we do. Our ability to create a clean, healthy and comfortable environment for hospitals is key to the full patient experience.The successful candidate will: 

• be responsible for driving client and patient satisfaction scores;
• provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department;
• lead teams and departmental projects and initiatives;
• effectively manage the Unit Operating System; and/or
• support a diverse and inclusive workforce.

Is this opportunity right for you? We are looking for candidates who:

• have experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery;
• have customer service and/or guest satisfaction in a healthcare or hospitality;
• possess strong leadership skills and has the ability to work independently to drive program;
• monitor compliance and reach project target dates of completion;
• have experience effectively managing projects within agreed upon timelines;
• are results and safety driven;
• are proficient with computers and other technology

Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment and must have the Flu Vaccine also. A legally required exception. You are required to report their vaccination status and upload proof of vaccination via an online portal.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 yearsBasic Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.