Entry-Level Liability Claims Associate – Scottsdale, AZ - CCMSI

Position: Liability Claim Associate - Scottsdale, AZ Office

Are you passionate about launching a career in claims with ample opportunities for growth? Join our dynamic Liability team at CCMSI’s Scottsdale, AZ office! This in-office role offers significant potential for career advancement and is a gateway to our esteemed LevelUP Career Development Program.

About the Role: As a Liability Claim Associate, you'll be an integral part of our Incident Support Team, handling incidents and complaints with a customer-centric attitude. You'll manage "Fast Track" claims—non-complex cases that can be resolved quickly, within a 30-day timeframe. Your role will involve documenting and escalating any injuries or complaints exceeding the established threshold to a team of licensed adjusters.

Key Responsibilities:

• Handle incidents and complaints, ensuring high-quality service.
• Manage non-complex "Fast Track" claims and ensure resolution within 30 days.
• Document and escalate cases as needed.
• Perform administrative duties to support claim personnel and other team members.

Qualifications:

• Previous customer service experience preferred.
• Strong customer-centric attitude essential.
• Ability to handle multiple tasks efficiently and effectively.
• Excellent oral and written communication skills.

Why Join Us?

• Growth Opportunities: This role is a stepping stone to CCMSI’s LevelUP Career Development Program, designed for individuals eager to apply their critical thinking, analytical, and customer service skills to advance within the insurance industry.
• Supportive Environment: Gain foundational skills and be prepared for advanced roles within our company.
• Schedule: Enjoy a consistent, hourly schedule, M-F *a shift between 6am and 9pm 
• Benefits: Not only do our benefits include 4 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP.
• Work Environment: We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads.

If you are ready to make a meaningful impact and build a rewarding career in claims, apply today and take the first step toward your future with CCMSI!

•  Provide support to claim staff.
• Summarize correspondence in the claim log notes as wells as file it in the appropriate claim, as directed by the designated claim adjuster.
• Photocopy claim documents, as needed as well as save documents into Claim Documents.
• Attach and summarize police reports.
• Process Documents in the Document Queue when needed.
• Process Bills in the Bill Queue as directed by the designated claim adjuster.
• Complete ISO indexing on BI claims.
• Review and release payments as directed by the designated claim adjuster.
• Compliance with service commitments as established by the team.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent oral and written communication skills.
• Individual must be a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required. 
• Ability to operate general office equipment and perform clerical duties.
• Flexibility, initiative, and the ability to work with a minimum of direct supervision a must. 
• Discretion and confidentiality required. 
• Ability to work as a team member in a rapidly changing environment.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and/or Experience                                                       

Associates degree or two year’s related business experience required.

Knowledge of medical terminology preferred.

Computer Skills             

Proficient using Microsoft Office programs such as Word, Excel, Outlook, etc.

Certificates, Licenses, Registrations  

none required

CORE VALUES & PRINCIPLES

Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefit package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP and 401K.  

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