Entry Level Customer Service Representive - Remote | WFH - Get It Recruit - Hospitality
Palm Harbor, FL 34683
About the Job
**Position**: Customer Service Specialist (Full-Time)
**Compensation**: $15 per hour
**Benefits**:
- Comprehensive health coverage (medical, dental, and vision)
- Life insurance
- Retirement savings plan with company match (401K)
- Paid Time Off (including holidays and sick days)
**Why Join Our Team?**
Are you ready to take your career to new heights within a vibrant and supportive environment? We are on the lookout for passionate, dedicated individuals who are excited about the prospect of growth, enjoy a family-like team dynamic, and aspire to genuinely make a difference in their role.
**Role Snapshot**:
As a Customer Service Specialist, you'll be the go-to expert for clients who regularly ship goods, guiding them through the use of our premier shipping platform. Your expertise will ensure their shipments are managed efficiently and effectively, solidifying their trust in us as their preferred shipping partner. You will be instrumental in fostering lasting customer relationships and securing repeat business through your dedication to resolving their issues on the first call.
**Work Schedule**: 11:00 AM to 8:00 PM
**Location**: Palm Harbor (Onsite position, remote work not available)
**Core Responsibilities**:
- Manage a high volume of calls, prioritizing exceptional service.
- Deliver clear, researched, and informed responses to resolve customer inquiries promptly.
- Provide empathetic reassurance to clients, exploring options and implementing solutions to ensure satisfaction.
- Introduce and explain the benefits of new service features to clients.
- Accurately record and update client information, overseeing the shipment process from start to finish.
- Act as a liaison between sales and clients, ensuring seamless communication.
**Who Are We Looking For?**
- No prior experience in logistics? It's not an issue here! We value fresh perspectives.
- Strong communicators who can engage effectively via phone and email.
- Problem solvers who are quick to learn and adapt.
- Individuals who thrive under pressure, can prioritize tasks, and work autonomously or collaboratively.
- Those who maintain composure and patience with all customers, in any situation.
- Basic computer proficiency (Google Calendar, Excel, emails, Google Drive).
- Willingness to engage in cross-training and take on varying duties as needed.
**Why You'll Love Working With Us**:
- Receive thorough paid training to set you up for success.
- Enjoy a suite of generous benefits and financial planning support.
- Experience a nurturing work culture that promotes respect and positivity.
- Engage in fun company events, contests, and enjoy our game room with daily snacks and coffee!
**Joining Our Family**:
If you're inspired to be part of our team, we would love to review your resume. Send it our way, and let's explore how you can fit into our professional family!
**Our Commitment to Inclusivity**:
We are an equal opportunity employer dedicated to fostering an inclusive workplace. We welcome all qualified candidates to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability.
**About Our Company**:
With 25 years of expertise, our family-founded and veteran-led business stands as a leading 3PL logistics brokerage. Our employees are the backbone of our operation, orchestrating thousands of freight shipments daily by connecting clients with the perfect carrier at the right price. As a member of our team, you will become an essential part of our client's shipping strategies, both domestically and internationally.
Employment Type: Full-Time
Salary: $ 15.00 Per Hour
**Compensation**: $15 per hour
**Benefits**:
- Comprehensive health coverage (medical, dental, and vision)
- Life insurance
- Retirement savings plan with company match (401K)
- Paid Time Off (including holidays and sick days)
**Why Join Our Team?**
Are you ready to take your career to new heights within a vibrant and supportive environment? We are on the lookout for passionate, dedicated individuals who are excited about the prospect of growth, enjoy a family-like team dynamic, and aspire to genuinely make a difference in their role.
**Role Snapshot**:
As a Customer Service Specialist, you'll be the go-to expert for clients who regularly ship goods, guiding them through the use of our premier shipping platform. Your expertise will ensure their shipments are managed efficiently and effectively, solidifying their trust in us as their preferred shipping partner. You will be instrumental in fostering lasting customer relationships and securing repeat business through your dedication to resolving their issues on the first call.
**Work Schedule**: 11:00 AM to 8:00 PM
**Location**: Palm Harbor (Onsite position, remote work not available)
**Core Responsibilities**:
- Manage a high volume of calls, prioritizing exceptional service.
- Deliver clear, researched, and informed responses to resolve customer inquiries promptly.
- Provide empathetic reassurance to clients, exploring options and implementing solutions to ensure satisfaction.
- Introduce and explain the benefits of new service features to clients.
- Accurately record and update client information, overseeing the shipment process from start to finish.
- Act as a liaison between sales and clients, ensuring seamless communication.
**Who Are We Looking For?**
- No prior experience in logistics? It's not an issue here! We value fresh perspectives.
- Strong communicators who can engage effectively via phone and email.
- Problem solvers who are quick to learn and adapt.
- Individuals who thrive under pressure, can prioritize tasks, and work autonomously or collaboratively.
- Those who maintain composure and patience with all customers, in any situation.
- Basic computer proficiency (Google Calendar, Excel, emails, Google Drive).
- Willingness to engage in cross-training and take on varying duties as needed.
**Why You'll Love Working With Us**:
- Receive thorough paid training to set you up for success.
- Enjoy a suite of generous benefits and financial planning support.
- Experience a nurturing work culture that promotes respect and positivity.
- Engage in fun company events, contests, and enjoy our game room with daily snacks and coffee!
**Joining Our Family**:
If you're inspired to be part of our team, we would love to review your resume. Send it our way, and let's explore how you can fit into our professional family!
**Our Commitment to Inclusivity**:
We are an equal opportunity employer dedicated to fostering an inclusive workplace. We welcome all qualified candidates to apply, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, or disability.
**About Our Company**:
With 25 years of expertise, our family-founded and veteran-led business stands as a leading 3PL logistics brokerage. Our employees are the backbone of our operation, orchestrating thousands of freight shipments daily by connecting clients with the perfect carrier at the right price. As a member of our team, you will become an essential part of our client's shipping strategies, both domestically and internationally.
Employment Type: Full-Time
Salary: $ 15.00 Per Hour
Source : Get It Recruit - Hospitality