Entry Level Customer Service Representative - Upbound Staffing

Upbound staffing is focused on employment and created in partnership with the Autism Alliance of Michigan. We specialize in serving individuals with ASD or neurodevelopmental disorders and connecting them with employment opportunities. With this, we have professionals who will develop and support candidates throughout the hiring process, transition into work, and during the first year of employment to ensure a successful employment experience.

Job Title: Entry Level Customer Service Representative

Location: Lansing, MI

Description:

This is a phone-based customer service position supporting a government customer in a team driven environment. Successful candidates will have a customer service orientation with excellent communication and problem-solving skills.

About the employer:

• Recognized as a national award-winning organization, recognized for its achievement in providing exceptional vocational rehabilitation, creating inclusive cultures, and building a quality workplace for employees.
• Offer extensive training and one-on-one support to ensure success for its employees.
• Multiple opportunities for growth and upward mobility in areas like manufacturing, call centers, supply chain, and environmental services.
• Competitive wages, exceptional benefits, and a place to belong.

Duties and Responsibilities:

• Provide superior customer service by answering incoming calls in a timely manner
• Follow established policies and procedures to respond and route calls appropriately
• Gather information to determine customers’ needs; apply problem solving skills and resolve the inquiry/request effectively
• Log customer information into a database ensuring data entry is accurate and complete
• Handle inquiries and requests in a courteous and professional manner
• Control the pace and flow of the inquiry/request and manage call time effectively
• Follow protocol and apply sensitivity and discretion in handling confidential information

Requirements:

• High School Diploma or equivalent
• At least 18 years of age
• U.S. Citizen
• Proficient in the English language(written and verbal)
• Ability to pass a thorough background check screening (credit and criminal history) to determine fitness for a federal security clearance
• Proficient computer skills (MS Office, keyboarding speed and accuracy, internet-based research)
• Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers

  Status: Direct Hire

  Hours per week: FT or PT available

  Compensation range: $16.20 per hour plus $4.41 per hour Health & Welfare Benefit, $18.05 after full clearance is obtained.