Entry-Level Customer Service Professional - NorthPoint Search Group

Entry-Level Customer Service Professional - Kennesaw, GA

Company: - A Leading Medical Device Company

Location: Kennesaw

Job Description:

Are you looking to kick-start your career in the medical device industry with one of the largest and most reputable companies in the USA? Join our team as an Entry-Level Customer Service Professional, and let us provide you with the training and opportunities you need to succeed in this dynamic field. This is not just a job; it's your pathway to a rewarding career in one of the most exciting niches in the medical device industry.

Key Responsibilities:

1. Customer Engagement: Interact with customers in a friendly and professional manner through phone, email, and other communication channels to address inquiries, provide information, and assist with their needs.

2. Product Knowledge: Learn about our cutting-edge medical devices and services to effectively educate customers on their features and benefits.

3. Training and Development: Participate in our comprehensive training program, designed to equip you with the knowledge and skills needed to excel in the medical device industry.

4. Order Processing: Facilitate order processing, including order entry, tracking, and ensuring timely and accurate deliveries.

5. Problem Solving: Collaborate with the team to resolve customer issues and concerns, ensuring customer satisfaction.

6. Data Management: Maintain accurate and organized customer records and data in our CRM system.

7. Sales Support: Work closely with our sales team to support their efforts in meeting customer needs and achieving sales targets.

Qualifications:

1. Education: High school diploma or equivalent. Some college coursework is a plus but not required.

2. Experience: No prior customer service experience is necessary. We are looking for candidates with a strong willingness to learn and grow in the role.

3. Communication Skills: Excellent verbal and written communication skills.

4. Customer-Focused: A passion for delivering exceptional customer service and a commitment to customer satisfaction.

5. Tech-Savvy: Comfortable using various software tools, including Microsoft Office Suite.

6. Team Player: Ability to work effectively as part of a collaborative team.

Benefits:

• Comprehensive Training: We provide a structured training program to equip you with the skills and knowledge you need to excel.
• Career Pathway: Enjoy opportunities for career progression within our organization, with a clear pathway for growth.
• Employee Benefits: Access to medical, dental, and vision (MDV) insurance, 401(k), and other benefits.
• Positive Culture: Join a supportive and inclusive work environment where your contributions are valued.

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