Entry Level Customer Service Assistant - Exchangadisc

At Exchangadisc, our music studio is dedicated to capturing the vibrant essence of diverse musical genres. We pride ourselves on embracing the limitless possibilities of sound, catering to a vast array of artistic visions and sonic landscapes. Our team of skilled engineers and producers is well-versed in recording and producing an extensive range of music styles, ensuring each genre receives the utmost care and attention it deserves.

Job Description:

Exchangadisc, a leading music studio in Orlando, FL, is seeking a motivated and customer-focused Entry Level Customer Service Assistant to join our team. The Customer Service Assistant will provide support to our clients and staff, ensuring a positive and efficient customer experience.

Location: Orlando, FL

Salary Range: $38,000 - $49,000 per year

Responsibilities:

• Assist with handling incoming customer inquiries via phone, email, and in-person visits, providing accurate and timely information about our services.
• Support clients with booking studio sessions, navigating our offerings, and addressing any issues they may encounter.
• Maintain and update customer records, ensuring all information is accurate and current.
• Assist with processing orders, payments, and returns efficiently and accurately.
• Address and escalate customer complaints to the appropriate personnel in a professional and empathetic manner.
• Collaborate with studio staff to ensure client needs are met and expectations are exceeded.
• Help maintain a clean and welcoming reception area for clients.

Minimum requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Friendly and professional demeanor with a strong commitment to providing exceptional customer service.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and customer service software.
• Ability to work well in a team and independently.

Benefits:

• Health insurance
• Dental and vision coverage
• Retirement plan with employer contribution
• Paid time off and holidays
• Professional development opportunities

Contract: Permanent

Minimal education: Associate Degree

Professional level: Without experience