Entry Level Customer Service Assistant - Elevation Academy

Job Title: Entry Level Customer Service Assistant

Location: Chicago, IL

Job Type: Full-time

Reports To: Customer Service Manager

Job Overview:

The Customer Service Assistant plays a vital role in ensuring customer satisfaction and enhancing the overall customer experience. This position involves direct interaction with customers, addressing their inquiries, resolving issues, and providing support through various communication channels.

Key Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, chat, and in-person with professionalism and efficiency.
• Issue Resolution: Handle customer complaints and issues, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Order Processing: Assist customers with order placement, tracking, and modifications.
• Documentation: Accurately record and document customer interactions, transactions, comments, and complaints.
• Feedback Collection: Gather customer feedback and relay it to relevant departments to help improve our products and services.
• Collaboration: Work closely with other team members and departments to ensure a seamless customer experience.
• Multitasking: Manage multiple tasks efficiently in a fast-paced environment.

Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to stay calm and professional under pressure.
• Proficient in using computers and familiar with CRM systems.
• Strong organizational and multitasking skills.