Entry Level Claims Call Center Specialist - Warrior Insurance Network

We are seeking Claims Call Center Specialists for our growing insurance company!

The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable.

DUTIES & RESPONSIBILITIES:

• Record accident facts as reported by insured's and/or claimants
• Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported
• Assist adjusters by directing customers through the claims process and answering claims related questions
• Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses
• Contribute to maintaining call volume commensurate with unit objectives
• Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed
• Work on special projects as directed

QUALIFICATIONS REQUIRED:

• Excellent phone communication skills.
• Solid organizational and interpersonal skills
• Good typing/data entry skills (min. 30 wpm)
• Good PC skills

Preferred:

• High School Diploma or Equivalent
• Prior customer service experience
• Insurance experience is a plus!

The Warrior Insurance Network's member companies offer a competitive benefits package to all full-time employees to include:

• Medical and Dental
• Telemedicine Benefit
• Vision Reimbursement
• 401k with a generous company match
• Paid Time Off
• Paid Holidays
• Tuition Reimbursement
• Wellness Program
• Life and AD&D
• Short-term and Long-Term Disability