Enterprise solution lead at Healthcare InfoTech

Enterprise solution Lead
seattle,WA


Job Description:

1. Expectations from this role:
       Optimise efficiency, cost and quality by identifying opportunities for automation/process improvements and agile delivery models
   2.      Learn technology, business/system domain and as recommended by the project/account
   3.      Contribute to ERP/CRM Practice related activities like (but not limited to) assembling content for case studies, contributing to reusability, coordinating internal seminars and conduct knowledge sharing sessions, organizing sessions during and participating in hackathons, etc.
   4.      Identify the problem patterns and improve the technical design of the application/system
   5.      Select appropriate technical options for development such as reusing, improving or reconfiguration of existing components.
   6.      Independently analyze, design, develop and test functionalities
   7.      Develop technical documents such as Functional Design Specifications, Deployment documentation
   8.      Perform design document reviews, peer code reviews and suggest code improvements
   9.      A single point of contact for the build and deployment issues, and resolving on time
   10.     Responsible for code/configuration changes to production environment to resolve any issues post production move
   11.     Independently manage client environments/perform installation related activities
   12.     Perform root cause analysis, technical troubleshooting, architecture, resolve performance issues
   13.     Mentor juniors for client discussions and day to day activities and basic administrative tasks
   14.     Perform other duties as assigned or requested.
   15.     Influence and improve customer satisfaction through things like (but not limited to) offering suggestions for code refactoring and for small improvements in business processes.  complete sprint deliverables ahead of schedule; helping client architects and product owners by way of design suggestions and/or explaining functionality to business stakeholders, etc…
   16.     Self-learning and implement new features released in ERP/CRM wherever possible.
   17.  Set goals in NorthStar and timely measure the progress and update accordingly.
2. Typical performance measures:
       Number of applicable technical/domain certifications completed
   2.      Adherence to process and standards (coding standards)
   3.      Number of mandatory training (Industry/Technology specific trainings, UST mandatory trainings) completed
   4.      Quick turnaround of production bugs
   5.      Adherence to schedule / timelines
   6.      Number of mid-size requirements solutioned and implemented
   7.      Number of issues resolved
   8.      Number of innovative industry/technology specific ideas submitted
   9.      Number of positive feedback received from client (client appreciation emails)
   10.     Number of suggestions/implementation of new features/standards/framework for client.
   11.     Resource utilization throughout the yearPerformance Areas:
   Requirement:
   •       Understand the requirements/user stories
   
   Estimate:
   •       Estimate time, effort, resource dependence for one's own work and for others' work, including for modules. Follow scrum ceremonies.
   •       Participate in preparing RFPs and estimations in ERP/CRM Practice
   
   Design:
   •       Understand the design/LLD and link it to requirements/user stories
   
   Configuration and Coding:
   •       Adhere to coding standards and follow ERP/CRM best practices. Develop code independently.
   •       Review code done by peer and team.
   
   Test:
   •       Create and conduct unit testing.
   •       Test class coverage above 95%.
   
   Manage Defects:
   •       Perform defect RCA and mitigation
   •       Identify defect trends and take proactive measures to improve quality
   
   Client Interaction
   •       Effectively interact with customers and articulate their inputs
   
   Manage Project:
   •       Manage delivery of modules and/or manage user stories
   
   Documentation:
   •       Create/review templates, checklists, guidelines, standards for design/process/development
   •       Create/review deliverable documents. Design documentation, requirements, t test cases and results
   •       Document one’s own work
   
   Status Reporting:
   •       Report status of tasks assigned
   •       Comply with project related reporting standard and process
   
   Manage knowledge:
   •       Contribute project related documents, share point, libraries, client universities
   •       Review the reusable documents created by the team
   
   Release:
   •       Follow and monitor release process
   
   Customer interaction:
   •       Clarify requirements and provide guidance to development team
   •       Present design options to customers
   •       Implementation reviews with stakeholders.
   
   Domain relevance:
   •       Develop feature / component with good understanding of the business problem being addressed for the client
   •       
   Recruitment and Onboarding
   •       Part  of technical screening team for recruiting candidates for A2/A3 Band.
   •       People management skills – manage onboard new team members, guide reportees and provide timely feedback.
   
   Manage/Mentoring Team:
   •       Mentor junior developers in the team
   •       Set goals and provide feedbackSkill Examples:
   1.      Explain and communicate the design / development to the customer
   2.      Perform and evaluate test results against product specifications
   3.      Break down complex problems into logical components
   4.      Manage and guarantee high levels of cohesion and quality
   5.      Estimate effort, time required for own work
   6.      Perform and evaluate test in the customer or target environment
   7.      Make quick decisions on technical/project related challenges
   8.      Team player capabilities and can manage a team, mentor and handle people related issues with the team
   9.      Maintain high motivation levels and positive dynamics in the team.
   10.     Set goals for self and team. Provide feedback for team members
   11.     Create and articulate impactful technical presentations
   12.     Follow high level of business etiquette in emails and other business communication
   13.     Drive conference calls with customers and answer customer questions
   14.     Proactively ask for and help
   15.     Ability to work under pressure, determine dependencies, risks, facilitate planning and handle multiple tasks.
   16.     Build confidence with customers by meeting the deliverables in time with quality.
   17.     Estimate effort, time, and resources required for developing / debugging features / components
   18.     Strong analytical and problem-solving abilities
   19.     Ability to advise on best practices and approaches to the team and the client 
   20.     Ability to prepare test data, and steps for unit, integration and production testing as per project needs.
   21.     Strong and effective written and verbal communication skills.Knowledge Examples:
   1.      Functional and technical designing on various ERP and CRM cloud platform features and automations.
   2.      Thorough knowledge of coding best practices and understanding the limitations of coding.
   3.      Experience using data loader tools.
   4.      Experience with production deployment and solving deployment errors.
   5.      Knowledge of Agile Methods - Scrum and Kanban
   6.      Knowledge in integrating ERP/CRM with external systems using SOAP API, REST API etc.