Enterprise Service Desk - Helpdesk Analyst - Zenetex LLC

ZENETEX specializes in management and technology support services for a variety of federal agencies and commercial organizations. We don’t just say “Because Service Matters”, we prove it in working side by side with our customers across a wide range of federal agencies. Each of these agencies is involved in the defense of our country, which matters to all of us as citizens. The service we provide allows them to achieve their very valuable missions. 

At ZENETEX, we empower our employees to make experience-based decisions for our customers; their hard work and commitment to the mission are both recognized and rewarded. We have an opportunity for a User Support Specialist to join a dynamic, fast-paced environment providing IT end user support to the Naval Aviation Enterprise and the war fighter as part of the NAVAIR Enterprise Service Desk team. In this position you will be directly responsible for assisting end users with mission enabling technologies and services that make a difference!.

• Provide technical assistance to computer users
• Answer questions or resolve computer problems for clients in person, or via telephone or electronically
• May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

Education :

• Bachelor's Degree

Experience:

• Three (3) to ten (10) years of experience 

Substitution:

• Associate’s Degree plus 4 years of additional work experience may be substituted for a Bachelor’s degree
• High School diploma or GED with formal IT related trade school training (i.e. IT related post secondary non-degreed award / certificate program, industry recognized certifications and commercially available
  training programs) and 6 years additional experience may also be substituted

• This position will require U.S. citizenship and an active DoD Secret clearance. 

ZENETEX is an equal opportunity/affirmative action employer. Qualified applicants are considered for employment without regard to age, race, national origin, sexual orientation, gender, gender identity and expression, disability, veteran status, or any other characteristic protected by law.