Enterprise Fraud Risk Program Manager - KORE1 Technologies

Enterprise Fraud Manager under the direction of the Deputy Chief Risk Officer, is responsible for overseeing and directing the enterprise fraud risk management program. Key responsibilities include fraud risk assessment, fraud detection, coordination of fraud investigations, and collaboration on development of controls to prevent fraud losses. Oversees the identification, analysis and calibration of software and other tools to reduce fraud risk. Informs decisions on disputed transactions and/or suspect activity flagged for investigative review. Lead and direct the fraud risk management team in execution of the Bank's fraud processes. Serves as subject matter expert regarding fraud functions, systems and policies. Promote risk and control communication for augmented transparency, decision-making and risk optimization.

Work closely with business line and executive management in carrying out the assigned duties. Demonstrates independent judgement with a minimal amount of supervision and direction. Perform a wide range of services, some of which are complex and confidential in nature.

RESPONSIBILITIES

• Develop, implement and maintain enterprise policies and processes to mitigate fraud risk while ensuring an appropriate balance between risk management and customer experience.
• Collaborate with business unit management to establish fraud risk management protocols, detective and preventive fraud controls, and to assess the effectiveness of controls for fraud risks.
• Develop and execute strategies to reduce and manage financial loss from fraud activities.
• Identify, configure and implement fraud detection tools, and refine detection calibration to maintain optimum tradeoff between fraud risk management and operational efficiency.
• Oversee monitoring of real-time fraud warning queues, authorization systems, and fraud risk management applications.
• Coordinate with business units, compliance and BSA as needed to ensure timely and appropriate response to suspected fraud.
• Lead investigations of fraud incidents and collaborate with appropriate business units to identify and address root causes.
• Collaborate closely with BSA department in ensuring appropriate suspicious activity reporting is completed.
• Perform a periodic fraud risk assessment in conjunction with business unit management, considering the likelihood and impact of potential internal and external fraud.
• Maintain relationships with peer institution fraud staff, regulatory and law enforcement sources, and review other resources as available to ensure timely knowledge of fraud trends, prevention processes and risk management practices. Leverage information for continuous improvement of Bank practices.
• Develop metrics, key performance indicators, and reports summarizing fraud risks and trends for review by Bank management, the ERM Committee and the Board Enterprise Risk Committee.
• Manage requests for fraud information and data from management and auditors.
• Collaborate with Enterprise Risk Management, Project Management Office and business unit management in assessing fraud risk associated with new activities, products or services of the Bank.
• Participate in developing and support implementation of policies, procedures and/or technologies to mitigate fraud risk for new business initiatives.
• Responsible for supervisory duties such as hiring, firing, coaching, training, scheduling/assigning work, performance evaluation, approving timesheets, disciplinary action, handling grievances, etc.
• Other duties as assigned.