Enterprise ERP Systems Senior Specialist - D'Addario & Company

D’Addario & Company is the largest manufacturer and distributor of musical instrument accessories in the world. As a US based manufacturing company, we pride ourselves on high automation machinery and innovative technology, as well as our commitment to environmentally sustainable practices. Through our D'Addario Foundation we are committed to helping make music education possible and ensuring thousands of children can participate in instrument instruction programs in under-served communities. Most importantly, we pride ourselves on our diverse team of individuals who commit to the embodiment of our core values of curiosity, passion, candor, family and responsibility and translate them into action every day.

We are looking for an Enterprise ERP Systems Senior Specialist to join our team. The Senior Specialist provides systems support and conducts analysis to leverage technology solutions to meet business needs. This position is an on-site role and would require the candidate to work on-site in our Farmingdale, New York office approximately 5 days per week.  This role maintains and supports the organization’s portfolio of enterprise business applications, specifically focusing on IBMi/AS400 ERP Infor XA. Extensive knowledge of Infor XA is a hard requirement.  The specialist keeps the applications current by implementing new features, performing system upgrades, and managing updates related to finance, chart of accounts, and other critical business functions. The Enterprise ERP Systems Senior Specialist will be the technical and process subject matter expert for the organization’s enterprise business application systems running on Infor XA. 

Here at D’Addario, not only do we offer a competitive compensation package, but the opportunity to build a career with one of the most highly regarded organizations in the music industry. We are eager to connect with individuals with all types of diverse backgrounds, thinking and perspectives. If you are interested, please apply and tell us how you would add value to our team.

Just a few of the benefits and perks of working at D’Addario:
• Health, vision, and dental insurance

• Assisted Reproduction/Fertility benefits
• 401k retirement plan with a very generous employer contribution
• Paid Time Off (PTO)
• Flexible sick day policy
• 12 Paid Holidays
• Life and AD&D Insurance
• Enhanced Short-term disability insurance
• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Discounts on D’Addario products and merchandise
• Company jam nights, holiday parties and special events
• An awesome team of colleagues who are passionate about what they do!!!

• Learn the full suite of enterprise business applications, including understanding their interrelationship and dependencies. Work with vendors to maintain and support these applications, perform upgrades, and implement new features as released. 

• Perform top-level troubleshooting of technical issues related to application functionality. Track and follow issues through to resolution, including communications to all stakeholders. 

• Identify and consider both the business and the technical needs of customers with the goal of providing quality solutions that meet user needs. Configure, execute, test, and implement the solution. 

• Develop documentation related to design, configuration, processes/workflow, integration/interface requirements, and training. 

• Develop and maintain troubleshooting and solution process and procedure documentation to build and enhance the knowledge base. 

• Manage small application projects of simple to moderate complexity. 

• Ensure compliance with audit, regulatory, and internal requirements. 

• Review open support tickets, establish priority, assign resources, and manage through completion. 

• Maintain and make changes to Infor XA Powerlink cards 

• Provide internal support utilizing Infor XA (XA) as the main ERP. Including green screen modules as well as Powerlink.  This position will complement our 3rd party Infor partner and will assist with XA systems analysis, XA upgrade, implementation, process development and testing, project management, and training services. 

• Conduct business and systems analysis resulting in defined business processes to meet manufacturing and finance requirements through effective and efficient application of the XA system. 

• Evaluate current and planned XA features and capabilities and effectively apply them to business processes. 

• Monitor XA database integrity and process disciplines to assure timely and accurate information processing. 

• Coordinate process and system test and validation efforts. 

• Manage updates related to finance, chart of accounts, and other critical business functions. 

• Contribute to the development of the business unit’s strategy, plans, and priorities by providing relevant input and understanding of existing and emerging technologies, applications, and trends. 

• A four-year degree in Management Information Systems, Computer Science, or a related business field with suitable work experience. 

• 10 years of ERP experience (Infor, Oracle JDE, SAP, etc.). 

• 10 years of IBM iSeries / AS400. 
• Minimum of 5 years hands-on experience with XA in a support or user role – preferably in an XA 7.0 or higher manufacturing environment.
• Understanding of cloud computing and cloud-based application services. 
• Knowledge of relational databases and SQL.
• Ability to work both independently and in a team-oriented and collaborative environment. 
• Good verbal and written communication skills with the ability to communicate with all management levels.  
• Demonstrated hands-on project leadership skills.
• Strong supplier/partner management experience.
• Domestic travel required, potential international travel.