Enterprise Change Management System & Reporting Manager - City National Bank
Charlotte, NC 28210
About the Job
Overview:
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
ENTERPRISE CHANGE MANAGEMENT SYSTEM & REPORTING MANAGER
WHAT IS THE OPPORTUNITY?
Reporting up through CNB's Governance, Risk and Controls (GRC) division, the Enterprise Change Management Office (ECMO) is tasked with ensuring a consistent, comprehensive and structured approach to managing change activities across the bank. This includes:
- Maintaining enterprise processes and procedures to support change risk management.
- Performing quality assurance on risk assessments, change status reports, data integrity, and readiness assessments during implementation.
- Monitoring and reporting on aggregate portfolios of change, assessing the Bank's ability to deliver change by reviewing changes in aggregate and considering interconnectivity and dependency between change drivers.
- Defining and maintaining centralized metrics to monitor and report on change to Board and Senior Management committees, providing visibility into emerging risks and advise senior management when change approaches or exceeds risk limits.
- Performing thematic analysis to provide insight into the enterprise change risk profile. Designates the ECM system of record and verifies its capabilities align with Policy and Procedure requirements.
- Providing guidance to Change Owners on change risk management and mitigation.
- Developing change risk management training for the 1LOD, Change Owners and Executives
The ECM Systems & Reporting Manager will be tasked with assisting with the remit above with a focus on enabling CNB’s adoption and execution of the new Enterprise Change Management policy and procedures, via new tools and reporting capabilities.
Governance, Risk and Controls (GRC)
Be part of City National's U.S. Governance, Risk and Controls (GRC) Office. This group’s focus is on enhancing our risk management and regulatory compliance capabilities to ensure the bank is well-positioned for future opportunity and sustainable growth.
What you will do
- Represent ECMO in the design and development of a centralized system of record and associated reporting capabilities, liaising with project management, IT resources and third-party vendor(s)
- Develop and support execution of testing procedures against business requirement documents to ensure all functions of the system are being examined
- Work closely with business lines to recognize the potential for any operational issues, assess risks, and resolve issues before the new functionality is implemented
- Perform triage, troubleshooting and analysis of tooling and reporting issues and failures reported by team members to determine if the issue is a defect, enhancement, or user-error
- Build-out ongoing reporting at both individual change effort levels and aggregate/thematic levels
- Track and responds to requests for ad-hoc reports / data requests and/or enhancements to existing reports
- Ensure communication of recurring reports occurs consistently to the appropriate audiences
- Other
- Maintain effective and repeatable project management tools and practices to drive efficiency around system enhancements and reporting
- Track ECMO program workstreams and report on progress to constituents, stakeholders and senior management, escalating risk and issues as appropriate for visibility and remediation
- Developing relevant change risk management system of record training for the 1LOD, Change Owners and Executives
- Understand the change life cycle and the associated controls to strive for continuous improvement and efficiencies
Must-Have*
- Bachelor's Degree or equivalent
- Minimum 10 years of experience in financial services and/or consulting in support of large-scale process, regulatory, or technology projects
- Minimum 5 years of experience in product management, marketing, marketing research or strategic planning and/or project management of medium to large projects
- Minimum 5 years of experience in risk management or with risk management functions
Skills and Knowledge
- Prior experience supporting large scale regulatory, digital transformation, and technology implementations
- Ability to support multiple initiatives and balance resources and time concurrently to meet iterative requirements and changing priorities
- Organized, independent, and self-motivated with a team player attitude
- Excellent project and program planning skills
- Excellent interpersonal, verbal and written communication skills with demonstrated ability to effectively communicate with all levels of management
- Ability to identify, scope, and plan change initiatives, including IT improvements, business process improvements, or efficiency management
- Ability to translate a vision into strategic and tactical plans and execute resulting plans with little supervision
- Ability to collaborate with others to get work done through influence and prioritization.
- Proactive work style used to consistently communicate project status, issues and completion plans.
- Ability to identify issues and obstacles and determine potential solutions for consideration in succinct way
- Proficiency in MS Office, including Visio, Project
Compensation
Starting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Benefits and Perks
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
ABOUT CITY NATIONAL
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
Source : City National Bank