Enterprise Account Manager - SoundHound AI

SoundHound AI believes every person should be able to interact naturally with the products around them–by simply talking. With a global reach spanning two dozen languages, we build Voice AI products with conversational intelligence for cars, restaurant ordering, and more, allowing our customers to extend their brand in new and meaningful ways.

The Enterprise Account Manager role is a great opportunity to demonstrate your relationship management and sales skills! This role focuses on post-sales for top Medium-to-Large sized businesses. This individual will work efficiently and optimally with Mid-Market restaurant brands by deepening the relationship to increase retention as well as grow revenue and expand service. Account Managers are essential to retaining our highest-value accounts, ensuring new clients are successful on our platform, and consulting partners that have the potential to grow. Manage sophisticated enterprise customers like Chipotle and White Castle.

In this role, you will:

• Manage and grow current client portfolio of top Enterprise restaurants

• Proactively identify key risks within your book of business, and engage Restaurant clients through monthly reviews and ongoing performance delivery

• Find opportunities to cross-sell related products by working cross-functionally to expand your accounts

• Build meaningful, lasting relationships to make SoundHound the AI solution choice for our restaurant clients

• Meet retention and expansion benchmarks

• Maintain communication channels with merchants via email, phone, and face-to-face meetings

• Champion restaurant client feedback to help drive insights

We would love to hear from you if:

• You have managed large enterprise clients for 3+ years, with a preference toward restaurants

• You have 2+ years of experience directly engaging with strategic counterparts at the C-suite and VP levels

• You bring strong, critical-thinking ability

• You have analytical skills - the ability to segment large data sets and turn them into actionable results to drive KPI through Excel/Google Suite and Salesforce

• You have outstanding work ethic and attention to detail

• You have excellent communication and leadership skills

• You can clearly frame a value proposition and ask the right questions to be able to overcome objections to gain commitment from your clients

• You are willing to roll up your sleeves and get in the weeds with our highest-value clients

• You have experience creating processes and solving problems at scale

This role is available throughout the United States except for the following 17 states: AL, AK, DE, IA, KS, ME, MS, MO, NH, ND, RI, SC, SD, VT, WV, WI, and WY. Employees within a 60-mile radius of our Santa Clara, CA office are expected to work from the office on three pre-scheduled, company-wide "core days" each month to encourage cross-team connection and in-person collaboration. Aside from these core days, this job allows for virtual/remote, hybrid, and in-office workplace setting options.

The salary range for this position is $85,000-$125,000 plus variable pay and equity. In addition to salary, variable pay, and equity, you will receive comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

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