Enrollment Supervisor (Inside Sales) - Children of America

About Children of America (COA): We are a special blend of people, principles, and pride that creates a diverse and strong community. It is a special blend of people, principles and pride that makes the COA rich in diversity and strength.

Job Description: Children of America are seeking a motivated and experienced Enrollment Supervisor. This role plays a pivotal role in overseeing the Enrollment process by ensuring prospective families learn about the services offered by Children of America and ensuring they can tour at their preferred school location. This position primarily focuses on managing the sales process, tracking key performance indicators, and following up with school leadership and prospective families to maximize our enrollment. The position also requires extensive cross-departmental collaboration with marking and field operations teams.

Who Would I Interact with? In this role, you will have daily interactions with parents, School Directors, and Assistant Directors.

What are the day-to-day responsibilities?

• Lead and manage direct reports on the sales process and company performance standards.
• Develop strategies and manage a process to ensure that schools are meeting, or exceeding company performance standards related to maximizing enrollment.
• Collaborate with the marketing and field operations to strategize and improve essential sales approaches.
• Partner with school directors to determine optimal tour scheduling for each school.
• Coordinate tour appointments for all schools through company CRM and telephone communication (Call Center), working closely with direct reports and school management to maximize enrollment opportunity.
• Maintain and expand the database of prospects for the organization through the companies CRM
• Oversee lead management and general sales processes for all schools.
• Liaise with school management to ensure follow-up on commitments made to prospective customers.
• Emphasize the features and benefits of services and products to potential parents.
• Mentor school staff on proper lead management and ensure accurate and timely follow-up of any schools
• Lead, mentor, and motivate a direct report, providing guidance, coaching, and training as needed.
• Develop accountability mechanisms to ensure processes are followed for schools and direct reports, using call center monitoring and bulk lead management review strategies.
• Running of reports including Leads Reports, Closing percentage reports, daily lead reports

Our Shared Mission:

• Accountability: We empower self-decision making by accepting responsibility and learning from our mistakes to serve COA's mission, vision, and values.
• Collaboration: We align solutions that understand the needs of our stakeholders to serve COA's mission, vision, and values.
• Growth Mindset: We view obstacles as opportunities for growth, accepting feedback to enhance the development of employees and the organization.
• Integrity: We go beyond honesty and loyalty by considering the impact of decisions and doing what's right for all stakeholders.

THE BENEFITS OUR BILLING SPECIALIST ENJOY:

• Internal Career Advancement Opportunities
• Childcare Assistance Program
• Educational Assistance/Reimbursement
• Employee Referral Bonus
• Recognition Programs
• Medical, Dental, Vision
• 401(k), Life, Accident, & Disability
• Paid Vacation/ Paid Holidays

Children of America is an equal opportunity employer and a drug-free workplace.