Enrollment Counselor, CU Online & Seminary - Cornerstone University

JOB TITLE: Enrollment Counselor, CU Online & Seminary

CLASSIFICATION: Full-time, Hourly

REPORTS TO: Assistant Director of Admissions

DEPT: Enrollment

LOCATION: Grand Rapids Campus

SUMMARY:

This Enrollment Counselor role is responsible for acting as the first point of contact for prospective students interested in pursuing an online undergraduate or graduate degree at Cornerstone University and also degrees offered at the Cornerstone Theological Seminary. This position primarily interacts with students via telephone, email, texting, and occasional in-person or virtual meetings. The core of Cornerstone University is defined and driven by its Christ-centered mission and Biblical confession.

DUTIES AND RESPONSIBILITIES:

• Represent Cornerstone University in a Christ-like, professional manner to prospective students interested in pursuing a degree while consistently exhibiting enthusiasm toward the institution
• Balance a high volume of daily outbound calls to prospective student leads provided while following prescribed contact strategies, and documents all points of contact in the CRM
• Manage a high volume of inbound emails and texts from prospective students and applicants
• Communicate regularly with applied students about their admissions file, financial aid paperwork, and other resources via phone, email, text messaging and student appointments (in-person and/or virtual)

• Meet individual and team new student enrollment activity goals
• Provide accurate and comprehensive degree program options to prospective students so they can make informed decisions
• Provide prospective students with a high level of customer service through effective communication and follow up techniques
• Seek to earn referrals that reflect the valuable service provided
• Occasionally conduct individual and group presentations to disseminate approved program information
• Utilize critical thinking and problem solving skills to uncover and resolve concerns
• During the admissions process, assist prospective students by connecting them with appropriate campus departments and resources (ex; student financial services)
• All Cornerstone University and WCSG employees will regularly interact with students in a variety of projects, activities, and settings. As such all employees are expected to serve as Christian leaders and mentors by effectively living a gospel-centered lifestyle, ministering and discipling through a biblical worldview.
• Other duties may be assigned.

REQUIRED KNOWLEDGE, SKILLS and ABILITIES:

• Bachelor's degree required
• Professional sales, customer service, or enrollment recruitment experience with documented history of meeting goals
• Computer literate and ability to learn university student management database
• Passionate belief in the power of higher education along with the desire to help others achieve their academic, professional, and personal goals
• Proven ability to work independently and manage a volume of activities efficiently
• Willingness to consistently go ‘above and beyond’ in order to serve students
• Strong interpersonal and communication skills.
• Ability to maintain a positive professional attitude
• Self-motivated and able to work effectively in a team environment
• Willingness to work an alternative schedule

ESSENTIAL QUALIFICATIONS:

• A personal relationship with Jesus Christ and an active Christian commitment.
• A theology that supports the values and mission of Cornerstone University core commitments evidenced by an ability to affirm and sign the university’s doctrinal statement, “The Cornerstone Confession.”
• Four other foundational pillars, along with the university’s mission and confession, form Cornerstone’s Core Commitments.
  • The Cornerstone Christian World View
  • The Cornerstone Academic Vision
  • The Cornerstone Beautiful Christian Community
  • The Marriage and Human Sexuality Position Statement

These core commitments convey who we are, what we believe and how we live and work together in community. Employees are expected to faithfully attend an evangelical and biblical church whose core beliefs and practices are consistent with Cornerstone’s confession and core commitments.