Engineering Technician L1 at Priority

Job title: Engineering Technician 1

Reports to: Manager, Technical Operations Center

Department: Service Management

Location: Alpharetta, GA

Grade: 13

Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.

Job Summary: We are seeking a highly skilled and motivated Engineering Technician 2 to join our team. In this role, you will work closely with our Technical Operations Team to ensure the smooth functioning of our systems and provide advanced technical support. Reporting to the Manager of Technical Operations, you will play a crucial role in maintaining and optimizing our operations.

As an Engineering Technician 1, you will be responsible for troubleshooting, repairing, and maintaining a wide range of technical systems and equipment. You will collaborate with engineers, technicians, and other team members to diagnose and resolve complex technical issues efficiently.

Our Technical Operations Center operates 24x5, and occasional evening, weekend, and holiday support will be required. The ideal candidate for this position should have a strong background in technical support, exceptional problem-solving skills, and the ability to work effectively in a fast-paced environment.

RESPONSIBILITIES:

• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Performs daily monitoring of production systems and services.
• Receives, analyzes and responds to end user requests for technical support related to the systems.
• Performs preventive and corrective maintenance of systems and components.
• Troubleshoots systems, subsystems and components for failures or failure to perform as design.
• This role will require evening support and holiday time, but employees are made aware of their schedule weeks in advance.

MINIMUM REQUIREMENTS:

• Minimum of Associate's degree (A.A.) or equivalent from two-year College or technical school; or six months to one year related experience; or equivalent combination of education and experience.
• Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

PREFERRED REQUIREMENTS:

• Ability to balance team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Knowledge MS office support.
• Strong desire to grow his/her career in the technology space.
• CompTIA A+ Certification (a plus).

Compensation and Benefits:

• Compensation: $25/hr
• End of Year Discretionary Bonus
• Unlimited PTO after year 1 (3 weeks to start)
• Medical, Dental & Vision
• 401k Match
• Education Expense Reimbursement
• Gym Membership Reimbursement
• HSA and FSA
• Employee assistance program (EAP)

Traditional Physical Requirements

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.