Engineering Manager - Deliverability at FrontApp
San Francisco, CA
About the Job
Front is the leading AI-powered customer service platform built for collaboration.
Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle.
Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day.
More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty.
Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area ,Inc.
Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.We are looking for an Engineering Manager to lead our Deliverability team.
This team is responsible for building Front’s message pipelines, ensuring fast and reliable delivery of messages to and from external services.What will you be doing?Partner with Product and Engineering leads to innovate and execute on initiatives, including an ongoing system re-architectureGuide your team through creating and executing a shared technical vision for deliverability systemsGrow your team by coaching and developing engineers and by attracting and hiring top talentEnsure processes scale with the team as it growsObsess about the reliability, maintainability, observability, and performance of the systems your team ownsContribute to engineering-wide initiativesWhat skills and experience do you need?Experience building highly reliable, highly observable, highly performant systemsClear, structured thinking and excellent communication skillsHave successfully coached engineers and helped them advance to the next levelStrong track record of running teams that deliver projects of significant complexityAbility to thrive in a dynamic, fast-paced, collaborative, low-ego and high-growth environment; you work well with all kinds of personalities and with teams across multiple geographiesWhy is this role special?You’ll run the engineering team that is responsible the core functionality of Front, message deliveryThis team prioritizes reliability and performance.
They build high robust, observable systems and have deep ownership of a narrow surface area.You’ll inherit systems that are stable and reliable, with the opportunity to usher them into the next tier of scale and reliability to keep up with Front’s growthFront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy NoticeCompensation Range: $225K - $270KLocationSan Francisco, CATypeFull timeDepartmentEngineeringCompensationZone AEstimated Base Salary $225K – $270KIndividual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions.
At Front, we take a market-based approach to pay.
In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company.
This resource will provide additional information on our location zone designations.
If you have questions, please contact a member of our recruiting team for additional information.
Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle.
Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day.
More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty.
Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area ,Inc.
Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.We are looking for an Engineering Manager to lead our Deliverability team.
This team is responsible for building Front’s message pipelines, ensuring fast and reliable delivery of messages to and from external services.What will you be doing?Partner with Product and Engineering leads to innovate and execute on initiatives, including an ongoing system re-architectureGuide your team through creating and executing a shared technical vision for deliverability systemsGrow your team by coaching and developing engineers and by attracting and hiring top talentEnsure processes scale with the team as it growsObsess about the reliability, maintainability, observability, and performance of the systems your team ownsContribute to engineering-wide initiativesWhat skills and experience do you need?Experience building highly reliable, highly observable, highly performant systemsClear, structured thinking and excellent communication skillsHave successfully coached engineers and helped them advance to the next levelStrong track record of running teams that deliver projects of significant complexityAbility to thrive in a dynamic, fast-paced, collaborative, low-ego and high-growth environment; you work well with all kinds of personalities and with teams across multiple geographiesWhy is this role special?You’ll run the engineering team that is responsible the core functionality of Front, message deliveryThis team prioritizes reliability and performance.
They build high robust, observable systems and have deep ownership of a narrow surface area.You’ll inherit systems that are stable and reliable, with the opportunity to usher them into the next tier of scale and reliability to keep up with Front’s growthFront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy NoticeCompensation Range: $225K - $270KLocationSan Francisco, CATypeFull timeDepartmentEngineeringCompensationZone AEstimated Base Salary $225K – $270KIndividual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions.
At Front, we take a market-based approach to pay.
In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company.
This resource will provide additional information on our location zone designations.
If you have questions, please contact a member of our recruiting team for additional information.