Engineer II - Integrated Operations - Inland Empire Health Plan
Rancho Cucamonga, CA 91730
About the Job
What you can expect!
Find joy in serving others with IEHP! We welcome you to join us in “healing and inspiring the human spirit” and to pivot from a “job” opportunity to an authentic experience!
Under the direction of the Supervisor, Integrated Operations, Engineer II, Technology – Integrated Operations will be focused on overall monitoring of the Infrastructure/Application landscape and L1/L2 support and troubleshooting activities including but not limited to patch management, capacity management, health checks, troubleshoot escalated tickets from Service Desk, initial triage of all alerts from various monitoring systems. The Engineer II, Technology – Integrated Operations will manage, maintain, and troubleshoot IEHP’s observability tools, in addition to collaboration with, inter-departments to ensure member needs are met while simultaneously building strong peer relationships.
Key Responsibilities
1. Team Skills – Collaborate and communicate in a team-based environment focused on problem solving, analytical thinking, teamwork, interpersonal skills, communication skills, proactive application monitoring, and technical troubleshooting.
2. Application Performance/Infrastructure Monitoring - Using APM/ITIM tools to optimize application performance and identify performance bottlenecks in web applications, Infrastructure services (network, server performance, VMWare, SQL, Citrix, etc.) and provide solutions. Identify opportunities through APM/ITIM tool and perform root cause analysis for insights gained from User Experience tools like Dynatrace/AppDynamics. Partner with application development, application support, and other IT infrastructure resources to define measurement frameworks, develop KPI's and performance dashboards.
3. Design and Support – The Engineer II, Technology – Integrated Operations will act as a subject matter expert assisting the Engineer III with responsibilities for overall design and implementation of Application Monitoring and User Experience Analytics tools and will assist with research of the existing tools and solutions to recommend means of enhancing the architecture to gain insights and improve overall Infrastructure and Application Owner’s experience.
4. Patch Management – The Engineer II, Technology – Integrated Operations will support the Engineer III with responsibilities for all patch management activities across the enterprise (server and end points).
5. Monitoring and SOP Based Troubleshooting – The Engineer II, Technology – Integrated Operations and Integrated Operations team will be responsible for overall monitoring of Application and Infrastructure landscape and will perform initial triages for all reported alerts from the various monitoring tools.
6. Subject Matter Expert (SME) – The Engineer II, Technology – Integrated Operations will work with some observability tools using Dynatrace/AppDynamics, SolarWinds, ExtraHop, Thousand Eyes, Citrix Director, SecureWorks (replacement), Ushur and other.
7. Identify automation opportunities for all repeat activities and work with the Engineer III toward implementation.
8. Proactive application monitoring, timely health checks and balances, on-call support for key deployments and/or production support needs.
9. Navigate and support Incident and Change Management processes with an end-to-end understanding of system workflows and technology infrastructure.
10. Collaborate with the Engineer III to configure and monitor new alerts, as needed, to prevent production issues from affecting application availability.
11. Collaborate with the Engineer III to create dashboards, publish alerts, or proactively identify issues raised after key releases to keep all applications and processes performing optimally. Communicate changes to community.
12. Provide ongoing technical support to remote area networks, Internet, and VPN communications.
13. Drive identification, assessment, and execution of ongoing process improvement opportunities for the benefit of equipment reliability, serviceability, and operations productivity.
Commitment to Quality: The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.
Perks
IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.
- Competitive salary.
- Hybrid schedule.
- CalPERS retirement.
- State of the art fitness center on-site.
- Medical Insurance with Dental and Vision.
- Life, short-term, and long-term disability options
- Career advancement opportunities and professional development.
- Wellness programs that promote a healthy work-life balance.
- Flexible Spending Account – Health Care/Childcare
- CalPERS retirement
- 457(b) option with a contribution match
- Paid life insurance for employees
- Pet care insurance
Education & Experience
- The following experience may be concurrent:
- Four (4) or more years of experience with design and administration of APM/ITIM products, exposure to monitoring and configuration management for scalable environments, experience with script Python and PowerShell, and DevOps and SRE activities and best practices.
- Must have proficiency in automating processes and integrating tools using REST APIs.
- Associate’s degree with a major in computer related field or similar technical field from an accredited institution required.
- In lieu of the required Associate’s degree, a minimum of two (2) years of additional relevant work experience is required for this position. This experience is in addition to the minimum years listed in the Experience Requirements above.
Key Qualifications
- Must have a valid California Driver's License.
- Proficiency in automating processes and integrating tools using REST APIs. Strong knowledge of APM/ITIM tools like Dynatrace or AppDynamics. Proficiency with Microsoft Windows Server operating system, Microsoft Windows 10/11, Microsoft Office 2013/2016/O365 products: Word, Excel, PowerPoint, and Access. Solid understanding of TCP/IP networking, Citrix, VDI knowledge.
- Strong planning, organization, critical thinking, decision-making and communication (verbal and written) skills.
Start your journey towards a thriving future with IEHP and apply TODAY!
Pay Range:USD $50.02 - USD $66.27 /Hr.