Engineer, End User Computing - Inmar, Inc.

Under the general direction of a manager, the Engineer on the End User Computing team provides technical support to Inmar associates as outlined below. The incumbent is responsible for the design, implementation and support of all end-user endpoints, including software and the systems used to access, deploy, and manage them. The incumbent will determine the best solutions for Inmar’s business needs, help identify gaps and shortcomings in current setups, and determine the necessary path forward to create consistent and efficient systems.

Office Environment

As a member of the End User Computing Office team you will be responsible for the creation, maintenance and improvement of the enterprise-wide workstation user environment and experience.

Warehouse Environment

As a member of the End User Computing Warehouse team you will be responsible for the high-volume, centrally managed workstation hardware and software necessary to support the warehouse environment.

What You’ll Do:

• Technical (100%)

• Provide technical support for workstation devices (hardware, software and connectivity) through to resolution.  In the Office environment, the devices are primarily desktop or laptop computers; in the Warehouse environment, the devices are primarily Winterms, scanners, radio-frequency guns, printers or other equipment to scan and record data from product lines.

• Centrally manage a workstation environment deploying packages using software management tools, such as Microsoft Intune.

• Participate in the building and maintenance of workstation images.

• Assist in the production and maintenance of workstation Active Directory Group Policy Objects to manage the workstation environment.

• Support IT groups as an End User Support escalation point.

• use basic scripting ability (VBScript, batch files, Install Script, Wise Script, PowerShell, etc.) for device remediation.

• Responsible for maintaining and enhancing accurate documentation steps for installation, maintenance and configuration activities.

• Provide 24 by 7 on-call support on a rotating basis with other team members, usually for a one-week period at a time.

• Participate in the successful execution of internal/team project activities, such as the implementation of a new tool.

Required Qualifications: 

• Bachelor of Science Degree in Computer Science, or a Bachelor of Arts Degree in a related technical field

• 3+ years of work experience with computer hardware or software

• Or any equivalent combination of experience and training/certification in software, hardware & technology applications

• Proficient with Microsoft Windows 10 OS & Microsoft Office

• Proficient with macOS

• Experience with Microsoft Active Directory (AD) concepts & management practices; experience with Azure AD a plus

• Experience with Workstation Management Software, such as Microsoft Intune

• Basic knowledge of Scripting (VBScript, batch files, Install Script, Wise Script, PowerShell, etc.) 

• Proficient in a range of diagnostic utilities (Lenovo diagnostic tools, Apple Diagnostics, HP printer diagnostic tools, etc.) 

• High level troubleshooting skills

• Excellent client service skills, including both written and oral communication

• Ability to work quickly and professionally in a fast-moving, sometimes-stressful environment

• Proven accountability for work completion/documentation/timeliness

• Availability to travel

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:  

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.

• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.

• Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.

• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

 

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

 

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations. 

• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client. 

• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results. 

• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability. 

• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

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