Engineer 2, Field Services - NR Consulting LLC
Londonderry, NH
About the Job
Job Title: Field Services Engineer
Location: Londonderry, NH 03053
Direct Hire
• 5-10 years Field Service experience preferred (flex on yrs of experience)
• Ability to travel up to 75% of the time
• Ability to work independently on the road but still be team oriented
• Degree in Engineering or Engineering Technology (EE or Mechanical related field) required
Job Description
Will support Sensing & Monitoring products that are made in Switzerland, mainly power industry products in any kind of plant--nuclear, power, oil & gas, etc. Switzerland makes vibration sensors. These have different warning lights. Also makes combustion sensors. Engineer will service these systems. Will travel to the sites to evaluate, correct issues. Also, customer may want to purchase products and ask us to build to certain specifications for them (commissioning new systems). Conduct training classes to customers either in office or on customer's site. Engineer would be instructor (5-7 classes a year). Training customers on the product/system, giving customer some hands-on experience. This would enable troubleshooting with engineer over the phone instead of traveling to site. Support Sales as technical expert; may join Sales on presentations to customers.
High performer attributes:
• Ability to go to the site and solve customer's problem...make customer happy
• Willingness to learn and absorb; problem solver
• Willingness to travel to sites on regular basis; people that enjoy adventure; not in office.
• Inquisitiveness; ask questions; call team for support; be tenacious; get along well with the team--supportive, collaborative, team oriented
• Ability to crawl around the machine, get dirty, work with technician; then go in and report to Plant Manager in a professional manner Independent worker, able to travel, function on your own on the road
• Write a technical report on what you've done at the site
Job Designation
The Field Services Engineer provides significant technical expertise and engineering solutions to customers and sales. Resolves a variety of technical issues relative to scheduling, installations, troubleshooting and reporting. Works to ensure customer satisfaction through quality of work and service.
Job is based in Londonderry, New Hampshire.
Job Core Responsibilities
• Travel to customer site to perform installation, commissioning, trouble-shooting of monitoring systems.
• Ensure customer satisfaction while providing quality service in accordance with contractual agreements and safety standards.
• Strong deductive reasoning to identify problems or make recommendations for improvements
• Provide technical assistance (software, application, configuration, etc.) for supporting *** monitoring systems to our customers, subsidiaries, or representative.
• Promote product & services and growth initiatives by providing technical sales support.
• Attend Trade Shows & User Groups to provide technical support and best practices.
• Assist in developing and maintaining the material used for training purposes.
• Lead training programs on instruments, troubleshooting best practices and monitoring systems/software.
• Complete reports to professional standards and in timely manner.
• Provide drawings and supporting material for technical proposals or service report.
• Arrange travel logistics and submit expense reports while being good steward of *** resources.
Job Specifications
Education: Bachelor degree in Engineering or Engineering Technology (Electronics or Mechanical) or other related technical field
Years' Experience: Minimum 2-3 years of relevant experience; knowledge of rotating machinery operation and control systems preferred. Knowledge of the condition monitoring market a strong asset.
Skills:
• Energy and/or Oil & Gas industry experience preferred
• Familiarity with tools including but not limited to: proximity probe test kits, shaker tables, thermocouple calibrator, RTD calibrator, handheld DMM, function generator, power supply, oscilloscope and basic hand tools preferred
• Strong electronics and mechanical troubleshooting skills; hands-on approach; knowledge of machinist tools and electrical trade; ability to read, interpret, and understand mechanical and electrical prints
• Experience using AutoCAD preferred
• Ability and willingness to travel (up to 75%) domestically and internationally, on a limited basis, required
• Valid driver license is required to travel to customer locations
• During peak seasons may work significant overtime
• Proficient with computer systems (including MS Office)
• Demonstrate authority and assurance dealing with people
• Excellent written and oral communication skills, public presentation and training skills to convey concepts to business and technical personnel
• Effectively communicate technical opinions and recommendations to customers based on supporting data and analysis
• Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines
• Ability to set and meet aggressive targets and work under stressful working conditions
Location: Londonderry, NH 03053
Direct Hire
• 5-10 years Field Service experience preferred (flex on yrs of experience)
• Ability to travel up to 75% of the time
• Ability to work independently on the road but still be team oriented
• Degree in Engineering or Engineering Technology (EE or Mechanical related field) required
Job Description
Will support Sensing & Monitoring products that are made in Switzerland, mainly power industry products in any kind of plant--nuclear, power, oil & gas, etc. Switzerland makes vibration sensors. These have different warning lights. Also makes combustion sensors. Engineer will service these systems. Will travel to the sites to evaluate, correct issues. Also, customer may want to purchase products and ask us to build to certain specifications for them (commissioning new systems). Conduct training classes to customers either in office or on customer's site. Engineer would be instructor (5-7 classes a year). Training customers on the product/system, giving customer some hands-on experience. This would enable troubleshooting with engineer over the phone instead of traveling to site. Support Sales as technical expert; may join Sales on presentations to customers.
High performer attributes:
• Ability to go to the site and solve customer's problem...make customer happy
• Willingness to learn and absorb; problem solver
• Willingness to travel to sites on regular basis; people that enjoy adventure; not in office.
• Inquisitiveness; ask questions; call team for support; be tenacious; get along well with the team--supportive, collaborative, team oriented
• Ability to crawl around the machine, get dirty, work with technician; then go in and report to Plant Manager in a professional manner Independent worker, able to travel, function on your own on the road
• Write a technical report on what you've done at the site
Job Designation
The Field Services Engineer provides significant technical expertise and engineering solutions to customers and sales. Resolves a variety of technical issues relative to scheduling, installations, troubleshooting and reporting. Works to ensure customer satisfaction through quality of work and service.
Job is based in Londonderry, New Hampshire.
Job Core Responsibilities
• Travel to customer site to perform installation, commissioning, trouble-shooting of monitoring systems.
• Ensure customer satisfaction while providing quality service in accordance with contractual agreements and safety standards.
• Strong deductive reasoning to identify problems or make recommendations for improvements
• Provide technical assistance (software, application, configuration, etc.) for supporting *** monitoring systems to our customers, subsidiaries, or representative.
• Promote product & services and growth initiatives by providing technical sales support.
• Attend Trade Shows & User Groups to provide technical support and best practices.
• Assist in developing and maintaining the material used for training purposes.
• Lead training programs on instruments, troubleshooting best practices and monitoring systems/software.
• Complete reports to professional standards and in timely manner.
• Provide drawings and supporting material for technical proposals or service report.
• Arrange travel logistics and submit expense reports while being good steward of *** resources.
Job Specifications
Education: Bachelor degree in Engineering or Engineering Technology (Electronics or Mechanical) or other related technical field
Years' Experience: Minimum 2-3 years of relevant experience; knowledge of rotating machinery operation and control systems preferred. Knowledge of the condition monitoring market a strong asset.
Skills:
• Energy and/or Oil & Gas industry experience preferred
• Familiarity with tools including but not limited to: proximity probe test kits, shaker tables, thermocouple calibrator, RTD calibrator, handheld DMM, function generator, power supply, oscilloscope and basic hand tools preferred
• Strong electronics and mechanical troubleshooting skills; hands-on approach; knowledge of machinist tools and electrical trade; ability to read, interpret, and understand mechanical and electrical prints
• Experience using AutoCAD preferred
• Ability and willingness to travel (up to 75%) domestically and internationally, on a limited basis, required
• Valid driver license is required to travel to customer locations
• During peak seasons may work significant overtime
• Proficient with computer systems (including MS Office)
• Demonstrate authority and assurance dealing with people
• Excellent written and oral communication skills, public presentation and training skills to convey concepts to business and technical personnel
• Effectively communicate technical opinions and recommendations to customers based on supporting data and analysis
• Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines
• Ability to set and meet aggressive targets and work under stressful working conditions
Source : NR Consulting LLC