Engineer 1 - Encore Strategic

Take the next step in your IT career as an IT Help Desk Tech with a supportive team, tons of room for career growth, a guaranteed starting salary of K, and comprehensive benefits! 

Ashton Solutions is a fast-growing MSP servicing business across the Northeastern Ohio Region. We are looking for an L1 IT Technician to become a part of our collaborative team. You’ll troubleshoot a wide variety of end user environments with senior engineers and get the hands-on technical experience that will grow your career.

Position Highlights:

• $50,000+ scalable based upon experience
  

• Retirement plan, PTO, health insurance benefits, and bonus plan
  

• Hybrid work schedule (up to 2 days remote) after training completed
  

• Friendly, people-focused management and technical mentors

What You’llDo:

• Support common business applications (O365) via email, phone, and on-site support for 100+ SMB’s
  

• Maintain client networks and network security (LAN/WAN, firewalls, access points, switches)
  

• Troubleshoot a wide variety of on-premises, and cloud environments
  

• Prioritize tickets, set client expectations, provide incredible customer service, and accurately document client issue

Skills You’llNeed:

• Strong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plans

• Confidence and commitment to top-tier customer service in a fast-paced environment
  

• Ability to stay organized and follow tasks through to completion with accuracy
  

• Willingness and ability to learn new applications and skills
  

• 0-2 years of hands-on PC support experience
  

• Office 365 experience
  

• A general knowledge of different hardware platforms, cloud services, and line of business applications
  

Ready to apply?

• Quick apply with your resume

OR

• Get a head start on the application process through our online portal here:

  https://www.ondemandassessment.com/link/index/JB-W70H5LGMQ?u=1049388