Engagement Engineer - MFG - Rand Worldwide, Inc

Company Description

IMAGINiT Technologies, a division of Rand Worldwide, advances the way companies use technology to design, develop, and manage complex engineering projects. As the market leader in North America, we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive, dynamic, collaborative, and driven to meet the ever-changing needs of our customers and our employees. If you are looking to make a real difference, we would love to hear from you.

Job Description

As an Engagement Manager, you will partner with the outside/inside sales teams to demonstrate and facilitate the client’s understanding of IMAGINiT services capabilities around Autodesk solutions and our custom offerings. This position will assist in providing more in-depth technical conversations, discovery and help bridge the manufacturing sales team(s) and the engineering groups.

In this role, you will work with many different industry leading firms to help them implement technology solutions to streamline processes and impact business success. You will work closely with sales representatives to analyze business requirements and existing challenges, conduct process/workflow analysis, and write proposals that drive ROI of improved operational performance.  Individuals in this role are expected to leverage extensive subject matter expertise and technical experience to project confidence and creditability to establish a trusted relationship with clients to support, high-value, sustainable relationships. Individuals in this position also play a key role in developing IMAGINIT's capabilities to deliver a first-class competency through participation in pre-sales, post-sales, training, marketing, and offering development activities.  Client satisfaction, client growth, and client success are top priorities of an Engagement Manager.

Responsibilities:

• Work onsite and offsite with sales team to provide pre-sales support for qualified opportunities
• Make discovery calls with sales team to uncover new services/product opportunities
• Gather technical information regarding a customer/prospects required technical solution
• Engage customers with sales team to extract critical technical and business drivers that may position IMAGINIT’s technical solutions
• Support sales team from a technical aspect to drive solution based selling
• Recommend best practices for different customer environments
• Conduct executive level product and services presentations to new and existing customers.
• Provide industry expertise at events and webinars, leading presentations and contributing to building a unique position in the product development market
• Initiate communication with team members and clients as necessary in order to ensure customer success. 
• Work with project management, sales, and other subject matter experts to deliver best-in-class outcomes for clients
• Work with many different industry leading firms to help them implement solutions to streamline processes and impact business success.
• Work closely with sales to analyze business requirements and existing challenges, conduct process/workflow analysis, and write proposals that drive ROI of improved operational performance.
• Participate in regular business reviews with sales and named customer executives to review their business plans, rollouts of business processes, location adoption, future business process targets, implementation status, industry best practices, and measure benefits.
• Leverage extensive subject matter expertise and technical experience to project confidence and creditability to establish a trusted relationship with clients to support affiliate longevity.
• Up to 10% billable work for customer implementations may be required

Qualifications

• Ability to establish rapport, build trust and confidence as a strategic business advisor.
• Experience mapping client organizations to identify key individuals who influence technology adoption decisions.
• Experience in providing a solution-oriented outcome-driven approach to services.
• Ability to work with sales representatives as a software solution selling team.
• Ability to initiate conversations, ask thought provoking questions, identify problems and root causes of client challenges.
• Ability to multitask, meet deadlines, prioritize requests, and work independently.
• Demonstrate strong business acumen, high energy, self-motivation and ability to work under pressure.
• Relevant technology implementation experience, such as Mechanical or Industrial Engineering.
• Solid understanding of computer aided design, manufacturing, and engineering.

Additional Information

What can you expect?

• Comprehensive onboarding program and on-going training that prepares you for success.
• Approachable leadership team who truly cares about you and your customers.
• Opportunities for growth and development with opportunities to move up or horizontally within in the organization.
• You will be surrounded by armies of people that you can leverage from a strong technical team including pre and post sales engineers, marketing, and a technical support team second to none.

Hybrid/Remote Work

• Ability to maintain appropriate productivity and performance.
• Have a work environment that is free from distractions and has a reliable internet connection.
• Ability to dedicate their full attention to their job duties and be available via Teams and/or phone during work hours.
• Required to attend all mandatory meetings and/or events and be responsive to any communication from colleagues, customers, and management

Travel

• 25% annually

Benefits

• Health, Dental, and Vision
• Healthcare Spending Account (HCSA)
• Short- and Long-Term Disability
• Employer Provided: Life & Dependent Life Insurance and AD&D Insurance
• Voluntary Benefits: Personal Life and Personal Critical Illness Insurance
• Registered Retirement Savings Plan (RRSP) with company match
• Wellness Programs
• Paid Holidays
• Vacation and Sick Leave
• Tuition Reimbursement
• Service Awards
• Employee Referral Bonus Program

Visit us at http://www.rand.com for more informationVisit us at http://www.rand.com for more information.

We celebrate employment equity and diversity!   We encourage applications from all qualified individuals and do not discriminate based on disability, race, ethnicity, religion, gender, sexual orientation, age, veteran status, or any other basis protected under federal, state, provincial or local laws.

We are committed to providing reasonable accommodations for persons with disabilities. If you require reasonable accommodation during the application process, we will work with you to meet your needs.

We thank all applicants in advance for their interest, but only those applicants who are to be considered will be contacted. Must be authorized to work in Canada for any employer without company sponsorship.