Energy Administrative Assistant - Valley Wide Cooperative

The position of Administrative Assistant is of great significance to Valley Wide Cooperative. A person in this position is accountable for maintaining a complete, accurate, and systematic set of records of all financial transactions carried on by the cooperative. A person in this position maintains operational performance with the utmost concentration and dedication and must be well versed in the standard operating procedures of the company.

JOB SUMMARY:

These are the basic requirements of the position and must be performed competently.

• Maintain an in-depth knowledge of Valley Wide's services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service.

• Address a high volume of incoming calls. Ensuring customer service quality, efficiency, and accuracy for all call transactions.

• Responsible for utilizing a proactive sales approach with every customer interaction to uncover additional sales and service opportunities.

• Responsible for establishing new accounts and maintain the accuracy of customer account data and related information.

• Follow up on new customer installations to ensure complete customer satisfaction.

• Investigate and resolve customer questions and concerns efficiently and compassionately. Resolving all customer complaints in a friendly and tactful manner.

• Assist in managing customer retention activities by ensuring customer needs are being met.

• Maintain sales and inventory records.

• Ensure all customer interactions are consistently and accurately maintained in the system.

• Process daily delivery and service orders, respond to work order issues in a courteous manner.

• Responsible for records on customer sales and field reports.

• Enforce and adhere to the company credit policy.

• Ability to take full responsibility from start to finish.

• Responsibly for maintaining company and customer confidentiality.

• Contributes to team effort by accomplishing related results as needed.

• Perform other duties as assigned.

ESSENTIAL JOB QUALIFICATIONS/PREREQUISITES:

• High school diploma or GED required.

• Customer service experience preferred.

• Previous experience in bookkeeping and/or related position preferred.

• Must have a current working knowledge of computer programs.

• Must have strong communication skills; ability to communicate in appropriate, professional manner with managers, supervisors, employees, customers, vendors and general public.

• Must be able to make appropriate decisions and execute them according to policy.

• Must maintain appropriate and expected levels of customer service throughout the store.

• Must have ability to determine order of need and task priority based on level of importance.

• Must have a manager focus in all interactions and exhibit strong critical thinking/ problem solving skills.

• Must exhibit a professional and positive image.